Rusty Davis Email & Phone Number

Mclean, Virginia

Houston, Texas

Houston, Texas

• Currently providing IT support and leadership to 4 business units with offices located across 5 states.
• Duties include building relationships with supported business units to gain a broader understanding of the core business activities and aligning IT technologies with business goal and initiatives.
• Development of long range IT plans and integrate findings into daily activities and project plans. Examples include PC system deployments utilizing WDS reducing the turnaround time from one day to two hours, and the.
• Utilized and trained team members on the use of helpdesk software (Manage Engine). Training encompassed the classification of requests, how to best documenting activities, and best practices when communicating with the.

Channelview, TX

• Build and maintained servers, storage, and network infrastructure as directed by IT management. Deploy Windows 2008 servers (38) on new and repurposed HP and IBM hardware, virtualized servers utilizing ESX ver. 5.5..
• Build and maintained backups using BackupExec 2012, deployed on an IBM server and Dell PowerVault T-2000 w/LTO-5 drives backing up 30 file and application servers. Utilizing this system I was able to successfully.
• Successful deployment of Windows Update Server Service this provided for the monitoring of patch levels, deploying Microsoft security patches and application updates to all windows devices on the network.
• Support Terminal Services and Citrix Xenapp (4.5) for applications hosted in Houston, hosted applications include Welding ProWrite, Syteline 7 (US, UK), FormPro, and NCR (In house QC application).

Cypress, Texas

• Build and maintained servers, storage, and network infrastructure as directed by IT management. Deploy Windows 2008 servers (38) on new and repurposed HP and IBM hardware, virtualized servers utilizing ESX ver. 5.5..
• Build and maintained backups using BackupExec 2012, deployed on an IBM server and Dell PowerVault T-2000 w/LTO-5 drives backing up 30 file and application servers. Utilizing this system I was able to successfully.
• Successful deployment of Windows Update Server Service this provided for the monitoring of patch levels, deploying Microsoft security patches and application updates to all windows devices on the network.
• Support Terminal Services and Citrix Xenapp (4.5) for applications hosted in Houston, hosted applications include Welding ProWrite, Syteline 7 (US, UK), FormPro, and NCR (In house QC application).
• Maintain and troubleshoot LAN/WAN issues as they arise. Activities include troubleshooting outages, firmware updates, review and upgrade of switch gear, and configuration of switches VLAN’s and QoS for phones.
• Maintain and administer Avaya Dyfinity phone system consisting of 3 gateways (G650, G450, G350), 280 analog phone devices, 80 IP phones, voicemail, and overhead paging/notification. Duties include the management of.

• Customer Services Team Lead with a team of 15 supporting 3 divisions in the Houston area. Responsibilities ranged from cost center management, team member development, and customer escalations for all desktop support.
• Global Enterprise Server Team Lead in charge of 28 people maintaining 1700 Windows servers, 320 Unix Servers, and over 200 TB of data distributed worldwide. Support also included security and legal compliance in.
• Global Back Project Lead, I was responsible for developing a Global Data Management strategy for all the windows servers. This included Backups, Replication of data from smaller sites, and Hierarchical Storage.
• Designed and developed specification for the SAN Storage System housing the current Exchange environment and deployed over 40 Terabytes of SAN Storage at division locations.
• Desktop Site Coordinator, lead the activities of four desktop technicians and monitored team service request queues to maintain SLA closure rates.
• Install, upgrade, and troubleshoot EMC CX SAN storage with Brocade switches. Install and support server based application to include EMC MirrorView, McAfee, Monitoring Agents, ARCserve/Veritas Netbackup, Netbackup.

• Local Area Network Administrator configured and maintained Dell servers worldwide, also worked with divisional department to determine how best to spend there IT budgets. This included SAN storage systems for.
• Desktop Site Coordinator, lead the activities of four desktop technicians and monitored team service request queues to maintain SLA closure rates.
• Helpdesk Coordinator successfully managed four helpdesk technicians supporting 2000 customers worldwide. Compiled statistical information to evaluate helpdesk personnel for first call resolution and abandonment rate..