Ruth Bardsley Email & Phone Number

Remote

Responsible for Contract Management of Skills Support for the Workforce contacts in Stoke and Staffordshire, Greater Birmingham and Solihull and Black Country.Key Responsibilities:• Contract management of SSW contracts within 3 sub-regions (including performance and revenue accountability)• Line Manage performance managers and parttnership co-ordinators, providing direction and support.• Proactively lead on performance against funding, outcome and quality targets for the… Show more Responsible for Contract Management of Skills Support for the Workforce contacts in Stoke and Staffordshire, Greater Birmingham and Solihull and Black Country.Key Responsibilities:• Contract management of SSW contracts within 3 sub-regions (including performance and revenue accountability)• Line Manage performance managers and parttnership co-ordinators, providing direction and support.• Proactively lead on performance against funding, outcome and quality targets for the sub-regions, proactively identifying and addressing contract underperformance• Performance manage a caseload of sub-contractors across the sub-region.• Build and maintain effective relationships with sub-contractor providers, promoting collaborative working and competition to drive performance across the supply chain. Facilitate quarterly regional partnership meetings• Conduct monthly contract review meetings with individual sub-contractors, challenging and supporting sub-contractors, and holding them to account for delivery against targets• Develop & monitor sub-contractor performance improvement plans, identifying opportunities to support and build capacity, facilitating exit where necessary• Interpret and report on contract performance data for the sub-region• Provide monthly revenue forecast figures for the sub-region, reporting forecast to the Head of SSW• Analyse and report accurate and timely performance data to the Head of SSW, including the current and forecasted performance to feed in to monthly internal reporting and quarterly ESFA performance reviews.• Attend LEP review meetings and ESFA performance meetings, updating on performance. Provide timely progress reports to ESFA and LEPs as required• Identify and report on risks and issues as appropriate, and lead on resolution of operational, contractual and performance issues.• Develop sub-contractor capacity; sharing best practice, identifying capability gaps and areas for improvement. Show less

Uk

As Partnership Manager I manage the relationship with national, regional and local stakeholders and subcontractors within our business area to support future bids and contracts. These include regional/ local DWP, Job Centre Plus, LEPs, Local Authorities, Heath Services, Growth Hubs, local employers, as well as liaising internally with the operational and business development teams. This includes:• Working with Business Development colleagues to develop the Stakeholder… Show more As Partnership Manager I manage the relationship with national, regional and local stakeholders and subcontractors within our business area to support future bids and contracts. These include regional/ local DWP, Job Centre Plus, LEPs, Local Authorities, Heath Services, Growth Hubs, local employers, as well as liaising internally with the operational and business development teams. This includes:• Working with Business Development colleagues to develop the Stakeholder Engagement Strategy and Plan• Manage Stakeholder Engagement Plan and ensure it is optimally structured, managed and resourced• Lead & engage in the development of a network for new opportunities and contracts. • Manage the relationships with the customer, partners and stakeholders in order to anticipate and meet customers’ existing and future needs.• Collaborate with other partnership managers from across Serco contracts to ensure consistent messaging • Gain an understanding of the local issues and barriers to employment and skills faced by customers • Engage with our existing partners and subcontractors regularly to facilitate continuous improvement and ensure that customers receive a great service, at great value. Show less

Birmingham, United Kingdom

As Senior Performance Manager, I took the lead role in performance managing a contract in Wales delivering English Language Requirement (speaking and listening skills) to learners assessed at Pre Entry or Entry Level 1. Within my role I was also responsible for managing the relationship with The Department of Work and Pensions and Jobcentre Plus. In addition, during this period, I supported the South Yorkshire Work Programme contact and performance managed 4 Providers.

Birmingham, United Kingdom

Serco are a Prime Contractor for the DWP Work Programme Contract supporting long term unemployed individuals into sustainable employment.As a Performance Manager for this contract and its pre-decessor (Flexible New Deal) I am responsible for between 4-6 subcontractors who deliver the contract on Serco's behalf.This primarily involves Performance Management of Key Performance Indicators based around customer journey and job sustainability.I manage these through weekly… Show more Serco are a Prime Contractor for the DWP Work Programme Contract supporting long term unemployed individuals into sustainable employment.As a Performance Manager for this contract and its pre-decessor (Flexible New Deal) I am responsible for between 4-6 subcontractors who deliver the contract on Serco's behalf.This primarily involves Performance Management of Key Performance Indicators based around customer journey and job sustainability.I manage these through weekly telekits and more formal Monthly, Quarterly and Annual Reviews. I collate Mi and record on self adapted stencils to monitor performance against targets, identifying any concerning trends. Where performance issues are identified, I will review current data and sample customer cases to identify issues and review processes with Operation Managers, sharing best practise where appropriate. I will also request a Performance Improvement Plan which I will both support and monitor. Resulting outputs of continued unsatisfactory performance will be flow reductions for which I lead on for the team, monitoring both temporary and permanent changes. My role also involves:• Attending strategic national meetings.• Organising and delivering at Provider Network Events.• Supporting the development of new processes and collating Management Information. • Complaint Handling.• Working alongside colleagues at Jobcentre Plus and DWP.I believe I have good relationships with all my key stakeholders and have an ability to adapt my working style to suit their business needs and personalities. I always go the extra mile to support their needs but am equally comfortable and confident in challenging areas of underperformance. Show less

Remote

Performance Manager of 7 Supply Chain Sub-Contractors and 28 contracts delivering the Skills Support for the Workforce Contract within Local Enterprise Partnerships (LEPs). Key Duties include:• lead on performance against funding, outcome and quality targets for allocated sub-contractor caseload.• Build effective relationships, promoting collaborative working and competition to drive performance across the supply chain• Agree and monitor sub-contractor targets &… Show more Performance Manager of 7 Supply Chain Sub-Contractors and 28 contracts delivering the Skills Support for the Workforce Contract within Local Enterprise Partnerships (LEPs). Key Duties include:• lead on performance against funding, outcome and quality targets for allocated sub-contractor caseload.• Build effective relationships, promoting collaborative working and competition to drive performance across the supply chain• Agree and monitor sub-contractor targets & KPIs• Conduct monthly performance review meetings, challenging and supporting sub-contractors, and holding them to account for delivery against targets • Interpret contract performance data and proactively identify and address sub-contractor underperformance in a timely manner.• Develop and monitor sub-contractor performance improvement plans • Collect monthly pipeline figures from sub-contractors • Analyse and report accurate and timely performance data to the Senior Performance Manager to feed in to monthly internal forecast and quarterly ESFA performance reviews• Re-profile at contract level by developing and agreeing re-profiled targets with sub-contractors• Agree contract variations with sub-contractors• Train new sub-contractors to develop their understanding of operational rules and processes• Support the quarterly partnership meetings with sub-contractors to update on performance and share best practice.• Identify and report on risks and issues as appropriate • Develop sub-contractor capacity; sharing best practice, identifying capability gaps and areas for improvement• Support internal and external audits (e.g. ESFA), working with sub-contractors to ensure all evidence is available • Proactively address sub-contractor non-compliance in a timely manner, supporting Quality Advisors to implement and monitor Quality Improvement plans Show less