Ruth Berman Email & Phone Number

Dallas County, Texas, United States

Notary Public performing Marriage Ceremonies, Catering Services, Real Estate Closings, Fingerprinting, Adoptions, and other general services provided by a Notary Public. • Writing, developing, auditing, monitoring, and filing legal documents.• Planning and executing events: intimate weddings, anniversary commitment vows, other life events.• Contracted with premier vendors such as florists, bakeries, limo companies, etc., serving as ordained officiant for my couples and master of ceremonies for their guests.• Creating a one-of-a-kind keepsake for each couple with certificate of marriage, pictures, slideshows, digital scrapbooks• Name Change after marriage or divorce assistance package.• Uncontested divorce online assistance package.

Plano, Tx

Administrative Support• Managed the front desk in an educational environment assisting teachers, students, and parents with daily school functions, answering phones, attendance, early drop-off, and early parent pick-up.Customer Service• Account managing and analyzing data conducting data clean-up, data collection, data categorizing and resolving over 700+ issues, problems, and payments.

Dallas, Tx

 Analyzing monthly data and approving employees’ credit card statement(s), cash and mileage expenses are correct and submitted properly by:o ensuring employees’ expenses and [JPMC] credit card balances are correct, supported with appropriate receipts or affidavits, and equal balances in SAP CONCUR and JPMC;o ensuring employees’ cash and mileage expenses are properly supported with appropriate receipts or affidavits;  Determining all monthly expenses are correct before approving employee’s reimbursement by:o auditing all submitted receipts, notes, and memos associated with monthly expenses;o interacting and responding professionally via phone or email to inquiries from co-workers, mgmt, and customers;  Auditing each line item in SAP CONCUR to ensure each amount is accurately cross-referenced with provided and the appropriate expense account per company’s chart of accounts.o daily assessing, reviewing, and approving approximately 25-50+ employees’ accounts and approving 850-900+ line items.o Contributing to at least a 35% increase in meeting monthly deadline in handling 700+ credit card accounts reviewed and approved approximately totaling $4.5M.o providing audit documentation as requested [by Finance Dept.] consisting of previously approved expense reports with their corresponding receipts. Created an excel file to track requests coming in and completed requests going out as well as, the dates, by whom, document number, and dollar amount. Created an outlook template to convey the report created for each person who sent me a request. Created a pivot table to facilitate this information by month, person requested, and dollar amount. Creating and implementing training materials for SAP CONCUR expense process such as cheat sheets, presentations, workbooks, V-lookups, and templates by using RingCentral and MS Office applications: Word, PowerPoint, Excel, OneNote, Outlook, and Teams to communicate the processes in place.

Dallas, Tx

 Problem solving to reach a satisfactory solution by thoroughly communicating, auditing, researching, processing, and building relationships with internal and external clients: Yards, Sellers, Lien Holders, Owners, and external customers: DMV, insurance companies, other state agencies and/or outside companies. Created, organized, and maintained the Aged Inventory Team’s Excel master files containing working table files for the team’s data entry, V-Lookups, and pivot tables to assist in Office Managers’ functions in quantifying the team’s monthly metrics: o by the agent: daily, weekly, & monthly;o by the seller: monthly;o ranking in-box team’s top 5 producers: Weekly;o aged inventory-closed team’s: Pro quotes, Special Transfer Process, Owner Retained, Sold, F/U, etc.;o team’s headcount, capture meeting minutes, etc.; Created, organized, and (trained another) to maintain the master log in Excel for all USPS received daily and outbound transmitted documents (Title Procurement Paperwork) received from all of company’s 200+ yards nationwide & Canada [including auctions] for Members, Owners, or Sellers.o Processing of all 50 states’ title paperwork;o Resolving inquiries, inconsistencies, and issues;o Managing In-Box emails by answering 30-45+daily emails: internally and externally;o Creating correspondence letters and forms; Researching and acquiring any missing and/or incorrect title paperwork or forms current and over 30-60+ days) regarding:o Problem solving claims (current and over 30-60+ days;o Signatures, notarizations (where applicable) and/or corrections;o Unrecovered theft vehicle(s);o Owner retained vehicle(s);o Secure Power of Attorney(s);

Dallas, Tx

 Created master log and maintaining master log in Excel for all outbound transmitted documents (Title Procurement Paperwork) sent out daily to all of company’s 200+yards nationwide & Canada [including auctions] for members, owners, and insurance companies. Conducting outbound calls to Insurance Providers and Banking subsidiaries (Owner, Lien Holder, Insurance Provider and other internal contacts) to verify all information regarding claims and vehicles. Verify all requested documents, uploading and scanning all incoming documents, update records, and associating all documents within the data base according to the status the current record.o Strong attention to detail, accuracy, and proofreading one’s own work;o Resolve inquiries, inconsistencies, and issues;o Escalate when necessary; Opening and processing all (physical) incoming mail via USPS|UPS|FedEx: coding or indexing each piece of mail, sorting: by state, claim number, and account number, opening working file, forwarding, and distributing all incoming mail to processors for further processing.o Working with electronic and hardcopy documents;o Scanning, filing and file preparation; data review queue;o Updating, tracking documents and other reports;

Garland, Tx

• Managed, updated, modified, and maintained the front desk activities directly affecting all aspects of the office such as greeting vendors and applicants, monitoring visitors ensuring proper social distancing and required masks and the signing of proper required COVID-19 questionnaire and forms before entering the premises; maintaining the conference room and training room calendars; entering daily production and labor data into the client’s proprietary database; updated all contact lists including vendor and suppliers lists, GL codes, OP codes; ensuring all production and labor data properly balanced daily; coordinating and confirming visitors, contractors or vendors with Maintenance Manager, HR Manager, Plant Manager, Safety Manager, etc.• Audited, modified, updated, and maintained accounting files, vendor files; modified several internal processes including shipping and receiving paperwork, purchase orders, invoices; vendor set-up process• Assisting HR Generalist with completing all New Hire binders for orientation, onboarding, benefits, payroll, reserving the training room for meetings: Engagement Meeting(s) and Orientation Meeting(s); ordered lunch for meetings.

Garland, Tx

Completing electronic notarizations via audio and video communication using the Notarize.com platform with an 86% complete succession rate.

Rockwall, Tx

 Created and developed an excel worksheet (master file) calculating warranty information from four separate systems, for the commercial kitchen appliances sold by ATOSA’s several brands, its dealers and their end users—for ATOSA’s warranty department o Consolidated the pertinent information gathered from four separate accounting systems into the two systems which were maintained separately in S A P and the SKS Service Center (internal call center system) Revised and organized Excel spreadsheets, tables, charts, etc. to facilitate a better form of reporting monthly data analysis to management Created and maintained Standard Operating Procedure (SOP) Manuals for these two roles establishing a more efficient way to route and process each service call’s intended destination and new replacement process Revised the official warranty exchange forms used in all warranty exchanges (replacements) that occur within the company which decreased warranty errors by 90%o Giving each function’s detail where the warranty exchange form is used: Credit to the Dealer; Refund to the end user; Full Swap; Full Swap-Handled by In-house Tech; Exchange and Authorized to Scrap Faulty Unito Giving each case and function where the warranty exchange form is used to distribute and record the warranty and credit memo information--in SAP’s application to Invoice Remarks and Credit Memo Remarkso Briefly trained other personnel in warranty department and other branches on the companyo Revisions to the warranty exchange form encompassing the type of exchange to be processed Created a Service Agreement detailing the responsibility of ATOSA, Dealer, Tech, and Enduser to facilitate better service and invoice processing at month endo Implemented new Replacement Process in SAP and the SKS Service Center (internal call center system)

Dallas, Texas, United States

 Created and developed an excel worksheet (master file) calculating warranty information from four separate systems, for the commercial kitchen appliances sold by ATOSA’s several brands, its dealers and their end users—for ATOSA’s warranty department:o Consolidated the pertinent information gathered from four separate systems into the two systems which were maintained separately in S A P and the SKS Service Center (internal call center system);o Revised and organized Excel spreadsheets using pivot tables, V-lookups, charts, etc. to facilitate a better form of communicating monthly analysis to management; Created and maintained Standard Operating Procedure (SOP) Manuals for these two roles establishing a more efficient way to route and process each service call’s intended destination and new replacement process;

Dallas/Fort Worth Area

 Created several flyers for tenant’s use. Created a Holiday flyer for the executive suites tenants’ Holiday Breakfast and finalized all preparations for this event. Created a new slideshow running on a continuous loop depicting and promoting a directory of all current tenants in executive suites location and the leasing information for all visiting clients and potential new tenants. Created a spreadsheet to facilitate monthly billing operations and easier upload function for accounting department. Created a master file to hold all tenant information and monthly activities to facilitate lists, pivot tables, merging, billing codes, and other types of reports. Created spreadsheet with hyperlinks of the each employee’s scanned termination files (± 350) Created instructional cheat sheet for Encoda payroll procedure: Temporary and non-exempt employees Created infographics process chart for the large conference room Created an SOP for the Reception Desk Created and implemented the use of an electronic companion guide for the SOP for the Reception Desk Stepped in on 06/16/2017 and seamlessly organized and processed over 25 expense reports needed to be completed by year end (07/31/2017). Graciously planned and successfully executed a meeting for an important international client by providing excellent customer service and procuring the international client and his models with their requested items inside their awaiting conference room; affording them the time and efforts needed to proceed with their impromptu runway show.

Dallas/Fort Worth Area

Providing professional administrative support and services to the Senior Vice President of Operations and her direct reports—approximately 12 account managers in the field and the Dallas Office: phone systems, accounts payables, expense reports paper and in Concur, weekly meetings, and travel arrangements. Designed and created a template for the weekly meetings including hyperlinks to the Agenda items. Created a manual for the office manager position including, office procedures and training. Complemented an existing HR ranking list to include hyperlinks to the employees’ Performance Review forms which saved 20% of the time in looking up the individual’s file for completing the ranking and review process. Audited expense reports and found a $442 receipt item that had been omitted in error which resulted in the account manager receiving an increased amount of reimbursement.

Dallas, Tx

 Designed and created a manual cross-reference system (on all year-end accounts payable check vouchers) displaying the check numbers and project numbers associated with each payment to compliment the supporting payment documentation attached to each check voucher.  Created instructions to replenish the filing system for the accounts payable department consisting of which Avery labels were to be used and placed in the new file folder. Boxed up the previous year(s) of files residing in the file cabinets: years 2015 and left-overs from 2014 for removal to the retention location. Retrieved (or pulled) check vouchers from the existing files, cross-referenced them and refiled alphabetically.

Dallas/Fort Worth Area

Offering both professional and personal, advanced diverse and highly confidential administrative services requiring broad, comprehensive and innovative proficiency to the Chief Strategy Officer and Senior Vice President and the Senior Director of Strategic Development & Innovative Health Solutions.Key Achievements:▪ Graciously planned, coordinated and executed a very high profile lunch meeting and received gratitude and recognition from the attending VIPs.▪ Recruited two executive assistants who became Certified Tourism Ambassadors (CTA®) and who are now armed and ready to offer a significantly better array of services to their visiting executives and VIPs within the Dallas/Fort Worth area.

Dallas/Fort Worth Area

Providing professional administrative support and services to the Vice President of Operations and his direct supports approximately 100+ employees in the field, processed payroll, scheduled meetings, made travel arrangements, processed new hire documents and served as a backup assistant for the executive assistant to the President of Air Liquide Electronics.▪ Implemented the lean manufacturing 5 S Program (Sort, Set, Shine, Standardize, and Sustain), within my personal cubicle, my surrounding cubicle area and including the large mailroom. Created a presentation to inform the other departments on how to implement and document the 5 S Program utilizing before and after photos. Received Above & Beyond Points award recognition in 2013.▪ Designed and maintained a greatly needed tracking system, by creating three separate logs that also served as a transmittal document that captured over 150 internal and external employees’ financial information when submitting their monthly credit card statements, invoices, and expense reports for auditing and approval to my office location. Logs included multiple capabilities such as by date, tracking number, invoice number, and employee name. These logs and the established scheduled and processing day increased productivity by 30% and eliminated the problem of missing and misplaced information.▪ Sustained executives, directors, and managers organized and informed by creating a travel folder. Eliminated the problem of lost receipts and misplaced travel or meeting information. Travel folder neatly retained all receipts with its destination, travel itinerary or meeting information secure in one place increasing the executives, directors and managers’ expense reporting time by 30% and decreasing the need to request copies of receipts, meeting information, travel itineraries, and hotel folios by 50%.

Boca Raton, Fl

Offering both professional and personal, advanced diverse and highly confidential administrative services requiring broad, comprehensive and eclectic proficiency to the president and owner of the company and his direct reports; processed payroll, scheduled meetings, made travel arrangements and assisted in candidate sourcing.▪ Created and maintained a Standard Operating Procedure (SOP) Manual for this role.▪ Created a color-coded filing system and complemented it with an electronic filing system for the office.▪ In this grass-roots office start-up position, I was empowered to research, coordinate, develop, and implement the human resources functions for the employee benefits program, compensation systems, employee and labor relations program, records and information services, employee communications, and organizational development.

Boca Raton, Fl

Commissioned in the State of Florida and certified by the National Notary Association as a Background Screened and Notary Signing Agent (NSA®), I served in the Tri-County areas of Dade, Broward, and Palm Beach. I performed over 200 Real Estate closings, officiated over 150 intimate marriage ceremonies. I commonly audited, notarized, and processed legal documents for the general public, the elderly, title companies, state motor vehicles departments, and property management companies.▪ For those who wanted to be married, I created wedding packages to accommodate their needs. These services included officiating, catering, and creating a personalized wedding day keepsake each couple. Officiated over 250 intimate weddings.

West Palm Beach, Fl

Provided advanced diverse and highly confidential administrative services to the sales office and teams enabling the sale of advertisements and the completion of the Verizon Yellow Pages and online version of SuperPages.com. ▪ Created and maintained a Standard Operating Procedure (SOP) Manual for this role and that of the Executive Assistants.▪ Recognized for training others in Microsoft WORD and in particular how to create merged documents, letters, tables, and forms.▪ Created an online Customer Service Complaint form to resolve the issues our office and sales teams were experiencing; implemented one point of contact improving communications and promoted quicker resolutions by 25%.

Miami, Fl

FL Dept of Transportation District VI - Admin/Mgmt Support L3 04/2002 – 07/2002Earth Tech Consulting, Inc./TYCO Int’l, Inc. – Admin Assistant 02/2001 – 03/2002FL Dept of Transportation District VI – Admin/Mgmt Support L2 12/1997 – 02/2001FL Dept of Transportation District VI – Admin/Mgmt Support L1 11/1996 – 12/1997▪ Semi-automated the recruitment and selection functions within the HR Department. Recreated all state standardized forms into cohesive merge ready documents and reorganized the recruiting process into three major stages. This decreased the selection time by 40%, ameliorated the support to the hiring managers and pro-actively increased their involvement in the selection process by 75%.▪ Created and maintained databases in relation to recruiting, EEO status, disciplinary actions, and grievances within the HR Department. A special Bonus Award received in 1997.▪ Created SOP Manuals for each position and level I held while employed with FDOT.

Certification, Microsoft Office Specialist (Mos­)

Certified Microsoft Office Specialist (MOS®)—(4) certifications Word (2), Excel, PowerPoint

Associate Of Arts And Sciences - Aas, Business Technology: Executive Assistant, 3.2

AAS degree NOT COMPLETE.