• Developing the integration strategy and plan including organisational design, system and process architecture, realising and accelerating synergies and managing priorities, risks and issues across relevant integration streams.• Driving and supporting Integration Functional SMEs to plan, assess, design, and deliver integration solutions in line with timeframe, budget and risk parameters.• Collating and synthesising data/information and undertaking advanced business analysis… Show more • Developing the integration strategy and plan including organisational design, system and process architecture, realising and accelerating synergies and managing priorities, risks and issues across relevant integration streams.• Driving and supporting Integration Functional SMEs to plan, assess, design, and deliver integration solutions in line with timeframe, budget and risk parameters.• Collating and synthesising data/information and undertaking advanced business analysis (financial, process, benchmarking, etc.) for integration deliverables including deep dive into functions as required. • Developing options, assessment frameworks and making recommendations for key integration decisions, • Creating content and driving discussions for senior stakeholders. • Supporting Integration Project Manager with program cost and plan tracking for relevant integration streams• Cultivating effective and collaborative working relationship between Telstra and acquisition stakeholders through building trust and providing support and guidance. Show less

• Develop standard terms, contract templates, and processes that align with SunWater’s risk profile, responsive customer service and engagement. • Provide high quality, timely and accurate information, advice and insights on SunWater’s contracts and customers to enable efficient and effective commercial decision making and customer service. • Identify and implement continuous improvement initiatives in the management of the end to end revenue contract lifecycle.• Monitor key… Show more • Develop standard terms, contract templates, and processes that align with SunWater’s risk profile, responsive customer service and engagement. • Provide high quality, timely and accurate information, advice and insights on SunWater’s contracts and customers to enable efficient and effective commercial decision making and customer service. • Identify and implement continuous improvement initiatives in the management of the end to end revenue contract lifecycle.• Monitor key obligations of contracts within Sunwaters portfolio of Commercial Contracts and manage variations, new agreements, terminations and reviews. Show less

Primary Objective:To support the Telstra’s Queensland Major Accounts portfolio through effective and proactive Commercial and Contract Management practices. Key Accountabilities: • Ensure delivery to business objectives, contractual obligations, and achievement of client expectations • Contribute to the accuracy of Customer billing, commercial terms and conditions and pre-sales activities. • Management and closure of commercial initiatives and issues through engagement… Show more Primary Objective:To support the Telstra’s Queensland Major Accounts portfolio through effective and proactive Commercial and Contract Management practices. Key Accountabilities: • Ensure delivery to business objectives, contractual obligations, and achievement of client expectations • Contribute to the accuracy of Customer billing, commercial terms and conditions and pre-sales activities. • Management and closure of commercial initiatives and issues through engagement of other Telstra teams.• Drafting, collating, briefing, reviewing and approving contract variation documentation as required. This includes liaising, reviewing and approving in conjunction with operational stakeholders on contract changes, pricing and SLA's. • Develop Contract Management Plans / Summaries and own its maintenance throughout the contract lifecycle • Primary point of contact for contract scope interpretation, risks and exposures in customer contracts• Ensure appropriate document governance is followed in relation to all contractual artefacts during the contract lifecycle including, obligations relating to document retention /storage /availability post contract termination• Establish and maintain key high-level relationships within Telstra to promote effectiveness in issue resolution and to enhance business dealings with Customers, Suppliers, Subcontractors and internal stakeholders to promote effectiveness in delivering the contracted services Show less

As part of the Telstra Graduate Program I was selected to undertake a rotation in the Hong Kong Office working in the Enterprise International team. Primary Objective:Supporting the Offer Product and Delivery team with initiatives enabling the Design, Development and Delivery of International products and segment offers. Additionally working on the OneTelstra Program through analytics in the initial phases of project planning. Accountabilities:• Setup metrics and… Show more As part of the Telstra Graduate Program I was selected to undertake a rotation in the Hong Kong Office working in the Enterprise International team. Primary Objective:Supporting the Offer Product and Delivery team with initiatives enabling the Design, Development and Delivery of International products and segment offers. Additionally working on the OneTelstra Program through analytics in the initial phases of project planning. Accountabilities:• Setup metrics and reporting cadence to track OP&D business performance • Implement business case improvement plan and benefit realisation tracking framework• Work towards providing a baseline set of tools for PMs to use in managing their projects to ensure consistent outcomes Show less

Primary Objective: To gain an understanding and contribute to the Sales and Customer Service initiatives within the Telstra Queensland Major Accounts portfolio. Accountabilities:• Customer and Partner meeting support and engagement• Business Analytics: Forecasting and KPI’s, Pricing, SLA sourcing, Event Planning and Management and Multiple Party Process Approval• Service Management support in: Risk Management, Field Staff Workwear Co-Ordination, Reporting and Development… Show more Primary Objective: To gain an understanding and contribute to the Sales and Customer Service initiatives within the Telstra Queensland Major Accounts portfolio. Accountabilities:• Customer and Partner meeting support and engagement• Business Analytics: Forecasting and KPI’s, Pricing, SLA sourcing, Event Planning and Management and Multiple Party Process Approval• Service Management support in: Risk Management, Field Staff Workwear Co-Ordination, Reporting and Development of Key Training Packages• CVA Government Cadence support in: Meeting Co-Ordinator and Lead, Ongoing Billing Reporting, Tracking of data, Tier Support and End of Program Reporting and Business Case Development• Customer Service Unit Improvement Plan: Presented to the CSU SLT• GES Diversity Council - Flexibility and Inclusion: Conducted a Domestic GES wide Flexibility Survey and presenting key outcomes to the Diversity Council chaired by GMD Global Services. Ongoing initiatives include: Yammer Page Admin, Multi-Location Cultural Event Support, Communication Plan development and deployment of strategy Show less

Primary Objective:Throughout my time at McDonalds I worked in various roles from Crew Training > Area Co-Ordinator > Shift Supervisor > Senior Manager and completed Tertiary Certificates II & III in Retail. Over this period I gained approximately 3 years of management experience working in a management team of 8(AVG) to drive outcomes through a staff base of 100+ employees. In 2014 I worked full time as a Snr Overnight Manager and increased Sales on these shifts by approximately… Show more Primary Objective:Throughout my time at McDonalds I worked in various roles from Crew Training > Area Co-Ordinator > Shift Supervisor > Senior Manager and completed Tertiary Certificates II & III in Retail. Over this period I gained approximately 3 years of management experience working in a management team of 8(AVG) to drive outcomes through a staff base of 100+ employees. In 2014 I worked full time as a Snr Overnight Manager and increased Sales on these shifts by approximately 10%, I also increased the total experience time ratings in the peak hour of the day by approximately 20% in comparison to the previous year. Accountabilities: • To supervise daily operations through managing people, product and equipment to deliver outstanding Quality, Service, Cleanliness and Value; excellence in workplace safety and business results on shifts. • Demonstrate leadership by setting the pace and communicating effectively• Reinforce basic people minimums• Understand, enforce, and educate crew on all appropriate people policies, award minimums, security and safety procedures• Contribute to the development and retention of crew• Demonstrate commitment to ongoing training and corrective coaching of employees • Provide constructive input to crew performance reviews• Other principle accountabilities include: Sales building, Workplace Safety, Security, Food Safety, Sanitation, Equipment, Profit and Administration. Show less

After the major restoration initiatives on the Brisbane City Hall I sought an internship with the managing events company Epicure to broaden my hands on experience in the Event Management Industry. Throughout this internship I built skills in:• Customer Relationship Management• Time Management • Stakeholder/ Vendor Management• Administration