Ruth Carter Email & Phone Number

Aldershot, Gb

United Kingdom

● Team Leadership: Led a team of eight specialists in managing pricing, contract negotiations, and sales support for international deals across EMEA and LATAM regions. Achieved a notable increase in team efficiency and satisfaction through the implementation of a cross-regional buddy system.● Strategic Alliances: Developed and nurtured key relationships with senior leadership and sales teams, resulting in more integrated and efficient deal execution. These alliances allowed for quicker, more informed decision-making, leading to enhanced client satisfaction.● Process Optimization: Enhanced the deal management process, significantly reducing the time required for approvals and improving the terms of contracts for clients. This resulted in a streamlined workflow that accelerated deal closure rates and improved revenue streams.● Performance Metrics: Introduced advanced data analysis and reporting techniques that provided deep insights into team performance and deal flow, enabling targeted improvements and better strategic alignment.● Client Satisfaction: Directed initiatives aimed at improving client engagement and satisfaction, including the customization of contract terms to better meet client needs and the establishment of a client feedback loop to inform service improvements.

Winnersh, England, United Kingdom

● Operational Oversight: Oversaw a team of three specialists responsible for the management of ninety service contracts, ensuring seamless operations and strict adherence to regulatory requirements.● Process Standardisation: Led the development and implementation of standardised processes and reporting systems for managed service operations, enhancing productivity and enabling scalable growth.● Audit and Compliance: Spearheaded frequent audit sessions to assess compliance and operational efficiency, allowing for timely adjustments and maintained standards across all service contracts.● Innovative Reporting Solutions: Created and implemented new customer report templates with enhanced features, making them easier to complete and more informative, thus improving the customer experience and operational transparency.● Team Development: Fostered a culture of continuous improvement and professional development, which contributed to team engagement and enhanced service delivery performance.

Fleet, England, United Kingdom

● Team Revitalization: Took charge of a demoralised team of eight contract management professionals and transformed it into a high-performing unit by implementing training programs and realigning focus, which significantly improved morale and productivity.● Performance Enhancement: Achieved a 98% on-time renewal pricing, marking a 42% increase within the first six months, and maintained high performance throughout tenure by optimising vendor coordination and internal processes.● Renewal Process Streamlining: Collaborated with vendors to expedite the renewal process, which allowed for the use of formalised pricing and reduced the processing time for orders, thereby retaining higher margins and improving client satisfaction.● Strategic Leadership: Developed and executed strategies that effectively enhanced team capabilities and service offerings, leading to sustained client engagement and revenue growth.

Fleet, Hampshire, United Kingdom

● Process Reengineering: Led the merger of contracts, renewals, and pricing teams into a unified force, optimising workflow and enhancing team synergy.● Efficiency Improvements: Reviewed and streamlined the contract renewal process, reducing turnaround times by 33% and significantly boosting team efficiency.● Cross-Functional Collaboration: Enhanced cross-functional interactions and integration, fostering a more collaborative environment and improving overall operational efficiency.

Fleet, Hampshire, United Kingdom

● Team Management: Directed a team of security renewal specialists and temporarily managed nine contract specialists, standardising processes and significantly improving team effectiveness.● Training and Development: Created and implemented comprehensive training and onboarding documents, which standardised practices and supported ongoing professional development.● Performance Monitoring: Conducted regular one-on-one sessions to discuss core development, monitor KPIs, and boost morale, leading to increased engagement and productivity.