Ruth Cuthbert, Oct, Cfe Email & Phone Number

Kitchener, Canada Area

Toronto, Canada Area

- Consult with Clear Summit Group franchise brands including ongoing work with Tutor Doctor and additional brands (Recruiting in Motion, Fuzz Wax Bar & Qualicare) to implement learning solutions.- Design technical training for Tutor Doctor’s customer relations management system-wide release projected for December 2018.- Manage Qualicare international franchise conference content

Toronto, Canada Area

- Lead the Training and Development department and other cross-functional team members to onboard and operationalize 380+ new franchises (500+ franchisees) from 13 countries including 8 new country openings (Australia, Bahrain, Guatemala, Peru, Tunisia, Costa Rica, Singapore, South Africa)- Directed and project managed the design and development of multiple online and in-person courses using Moodle, Adobe Presenter, H5P, Captivate, by working with subject matter experts on topics such as sales, onboarding & recruitment, finance, marketing, business operations. These updates have resulted in 337% growth compared to previous new franchises allowing for Rookie franchisees (first year of business) to outperform Intermediate franchisees (2-3 years of business).- Spearheaded the creation of Tutor Recruitment and Retention department to provide tools and resources to franchisees and tutors in the education space including company benchmarks, facilitating tutor think tanks and the Tutor Talk Podcast. - Chair research and development committee (Thought Leadership Committee) that pilot new and best practices; implement and findings through franchise wide rollouts- Facilitated the design and development of recruiting platform using ZohoRecruit based on franchise requirements and internal process that saved franchisees ~ $30,000 annually. - Implemented two knowledge management platforms (in house 2014) and Wordpress (2017) Knowledge Base. Completed regional rollout to franchise network with training and resources as well as oversaw the rebrand of all resources in the Knowledge Base including training and marketing materials.- Managed development and distribution of all content, and audio-visual resources for the annual international conference. During the event was onsite lead for any presenter, audio-visual and internal team. - Key partner in strategic planning meetings to ensure company growth and key initiatives are met

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario

• Performed data validation of user and training history to upload into the Learning Management System (LMS)• Updated and evaluated training materials for the LMS to assist users with the new interface• Provided support during the training of the administrators and instructors on how to use the LMS efficiently• Manage version control tests and updated of the internal Development Program to guarantee the most recent documents were used for launching the next steps

London, Canada Area

• Recruited, screened, trained, and coordinated 80 volunteers to work effectively with children• Updated training guides as well as policy and procedures followed with a complete implementation• Implemented a new online scheduling system as well as provided training and system support to ensure volunteer staff could use the system effectively and efficiently• Planned and marketed monthly family events for 50-100 participants

Greater Toronto Area

• Extracted and compiled key message/content and developed presentation framework in order to enhance the adult learning experience• Delivered direction and input to ensure online course framework and navigation was intuitive and reflective of client’s branding, culture and intended audience and thereby maximizing the use of the course• Provided lead support during the Quality Assurance phase to guarantee an effective product

London, Canada Area

• Created and delivered staff training materials using a variety of methods to equip and accommodate staff• Monitored and evaluated staff on a bi-monthly basis with appropriate encouragement and feedback for each leaders' self-improvement• In year-end summary, analyzed the successes and failures of camp in order to report what should be done differently in the future

Certified Franchise Executive

This career development program of the International Franchise Association University offers franchising professionals the opportunity.

B.A./B.Ed., Integrated Studies, Mathematics, Physics, History

Activities and Societies: Brock Christian Fellowship