Consistently exceeds company expectations in role as primary contact for all new issuances and renewals; effectively handles a large volume of calls, in-person customers, email, and mail correspondence (up to 25 new customers per day).Helps customers determine the type of license needed and informs them of related policies and procedures. Serves on Data Retention and Imaging Committee to align city and state document retention requirements.Implemented the testing of new licensing software for the city and made recommendations for improvements. Collaborated in the development of the city’s new website.Consistently ranked at the highest level of job performance for handling a daunting amount of work with complete accuracy and attention to detail; for working independently with very little supervision in a high-pressure environment; and for completing all tasks on time.Communicates effectively with clients, other employees, internal, external departments and state agencies.Efficiently handles all steps of the application and renewal process, reviewing and ensuring completeness and accuracy.Effectively interfaces with the public and city departments in the issuance of business licenses.

Filled in and handled business affairs for the Vice President as needed. Hired and supervised staff of four and promoted training opportunities and education for staff. Managed a wide variety of loan servicing processes, including borrower special requests and insurance loss administration. Prepared payoff statements and closing statements in accordance with loan documents. Created company’s first newsletter for corporate borrowers and investors. Responsible for periodic reporting to HUD, Fannie Mae and Freddie Mac.

Supported project partners, owners and associates in the acquisition and development ofmulti-family properties in Minnesota and throughout the United States.Prepared proposals and requests for financing of potential acquisitions and contacted city staff for zoning and property information.Worked closely with attorneys, paralegals, lenders, title companies and other professionals.Coordinated the company’s annual golf outing and arranged staff parties and outings.Assisted in the recruitment and hiring of administrative associates and development associates.Prepared presentations and brochures for use in recruitment of associates and interns.Handled and coordinated multiple schedules and appointments for executives, including travel and hotel and arrangements.

Drafted corporate documents including employment agreements, stock purchase agreements, asset purchase agreements, minutes, organizational documents, confidentiality agreements and non-compete agreements.