Ruth Njoroge Email and Phone Number
I like to solve problems. Throughout my 10 year career, I have been driven by my intellectual curiosity to find answers to the most pressing questions. Whether it’s finding a perfect gift or dream destination for a newly-wed couple, I’ve been able to quickly uncover a customer’s pain point and identify a strategic solution.With my refined skill set, I bring customer-centric mindfulness that enables firms to innovate and thrive. This is what I’ve done for my clients currently at Jumia Travel and Jumia Group as a whole not to mention other roles at Multichoice Kenya as well. My intellectual curiosity also drives me to be a lifelong learner as I continuously strive to grow my skill while positively impacting and mentoring teams in positions I have held before. With me, companies can rest assured that customer-centricity will be at the core of their business.My specialties:+ Customer, Partner, and Client Relations+ Sales Management+ Organizational Design+ Process Improvements+ Statistical Analysis and Data Mining+ Leading Acquisitions and NurturingI have since taken everything I’ve learned and actively shared this knowledge with small companies around my neighborhood and networks where I continue to solving problems - whether it's operational, strategic, or growth issues - and wholeheartedly enjoy every moment of it.
Powwater
View- Website:
- powwater.com
- Employees:
- 5
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Head Of Customer ExperiencePowwater Apr 2023 - PresentKenya -
Customer Experience LeadPowwater May 2022 - Apr 2023 -
Customer Experience AssosiatePowwater Aug 2021 - Jun 2022Nairobi, Kenya -
Jforce And Acquisition ManagerJumia Travel Apr 2018 - Dec 2019Nairobi, KenyaKey responsibilities: Designed and developed process for all offline sales agents (JFORCE). Managed and monitored data of the sales agents on a daily basis. Planned & Acquired new hotels to the Jumia Travel Website.Maintained customer service levels within the stipulated standards. Achievements: Trained upto 5000, offline agents, converting 2000, who were actively making bookings. Sales growth of 20%MoM both on flights and hotels. Grew the hotel database with over 30 new hotels MoM. Attained 80% of my sales target MoM 100% social media influence, through facebook live and Content Marketing
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Head Quality Analyst Ea- Jumia TravelJumia Travel Jun 2015 - Mar 2018Nairobi- KenyaKey Responsibilities: Determined, negotiated and agree on in house quality procedure, standards and specifications. Managed and monitored all incoming and outgoing calls.Did Weekly training and coaching of all customer service agents.Developed a feedback tool for all agents. Achievements: Successful customer reactivation project, 10% growth MoM. Improvement of the NPS score, to a high of 80 on average. 98% of call answer rate MoM. Got promotions on Multiple occasions.
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Senior Customer Service RepresentativeJumia Group Aug 2014 - Aug 2016Nairobi, KenyaKey ResponsibilitiesChampion Opportunities to consistently improve the Jumia Travel Experience.Drive Customer Retention, reduce churn and increase customer satisfaction.Map the customer journey and identify opportunities to proactively intervene on the client's behalf.Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.Test new strategies for driving customer value.Continually review and evolve the collection processes Jumia travel use to track, oversee and organize every interaction between the customer and vivacity throughout the lifecycle. -
Customer Service RepresentativeMultichoice Kenya Feb 2010 - Jul 2014Nairobi, KenyaKey Responsibilities: Handled customer requests via phone, email and chatbox. Adhered to data protection policy for all clients. Understand and adhere to escalation processes. Achievements: Recognized as Employee of the month. Promoted to Cashier at the counters.
Ruth Njoroge Education Details
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Gnosis LearningPass -
Hp Expert OnePass -
Bachelor Of Business And Information Technology
Frequently Asked Questions about Ruth Njoroge
What company does Ruth Njoroge work for?
Ruth Njoroge works for Powwater
What is Ruth Njoroge's role at the current company?
Ruth Njoroge's current role is Head of Customer Experience at PowWater.
What schools did Ruth Njoroge attend?
Ruth Njoroge attended Gnosis Learning, Hp Expert One, Strathmore University.
Who are Ruth Njoroge's colleagues?
Ruth Njoroge's colleagues are Alex Opicho, Kelvin Murumba, Martin Mwiti, Jackin Gitata, Wambui Njage, Mucheru Kennedy, Yvonne Wambui.
Not the Ruth Njoroge you were looking for?
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Ruth Njoroge
Hr Specialist | People And Culture | Talent Management | Talent Acquisition | Employee Experience | Chrp(K)Nairobi County, Kenya1oneacrefund.org -
Ruth Njoroge
Sales & Business Development Professional | Experienced In Driving Revenue Growth | Passionate About Customer Success | Remote Work Enthusiast | Collaborative & Results-DrivenNairobi County, Kenya -
Ruth Mwiti
Experienced Tax Consultant Specializing In Tax Compliance, Tax Advisory, Management Of Kra Disputes And Tax Training Services At Tac Professional Services KenyaNairobi County, Kenya1gmail.com -
Ruth Njoroge
Highly Experienced Manager And A Pharmaceutical Supply Chain & Health Systems Strengthening ExpertKenya
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