Ruth Njoroge Email and Phone Number
As a dynamic and results-oriented professional with a strong background in sales, business development, and customer success, I am passionate about driving revenue growth while delivering exceptional customer experiences. With a BA in Economics and Sociology, I bring a unique perspective that blends data-driven decision-making with a deep understanding of human behavior.I thrive in fast-paced environments, where my skills in market intelligence, team leadership, and sales management allow me to exceed expectations. My experience at the Automobile Association of Kenya has equipped me with expertise in promoting diverse product portfolios, growing brand awareness, and leading cross-functional teams to achieve key business goals.I am now seeking remote opportunities where I can leverage my strengths in collaboration, time management, and self-discipline to contribute to high-impact teams. I am excited to continue growing in sales development, business strategy, and customer success while aligning with organizations that are committed to long-term success.Let’s connect if you’re looking for a proactive, resourceful, and growth-oriented team player
Aa Kenya
View- Website:
- aakenya.co.ke
- Employees:
- 88
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Business Development Manager- Nakuru Business CentreAa KenyaNairobi County, Kenya
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Branch Manager JujaAutomobile Association Of Kenya Apr 2023 - PresentNairobi County, Kenya● Spearheaded the setup of the Juja branch, successfully achieving operational targets within the first 4months of opening, contributing to enhanced service delivery in the region.● Implemented innovative marketing strategies, such as road shows and door-to-door promotions, whichincreased client sign-ups and expanded brand visibility.● Led and mentored the branch team, improving employee productivity and conducting performanceappraisals that aligned with organizational goals.● Ensured effective management of customer service issues, resolving over 90% of escalated concernswithin 48 hours.● Managed branch assets, including vehicles, ensuring zero asset mismanagement by institutingeffective control systems.● Strengthened relationships with key stakeholders, such as police and suppliers, leading to smootherbranch operations.● Created and enforced operational procedures to maintain branch efficiency, resulting in improvedservice standards -
Corporate Relationship OfficerAutomobile Association Of Kenya Jan 2022 - Mar 2023Nairobi, Kenya● Recovered KES 50 million in debt, achieving a 96% debt collection rate against the annual target ofKES 52 million, improving the company’s cash flow.● Reconciled client accounts and implemented collection plans, which reduced overdue payments by20%.● Collaborated with the finance team to ensure timely and accurate receipting of all payments,maintaining a 100% accuracy rate in customer statements.● Restored client relationships by addressing pain points and providing tailored solutions, whichcontributed to an increase in client retention.● Handled customer disputes by escalating unresolved issues to the appropriate departments, increasingcustomer satisfaction and loyalty.● Regularly updated management through detailed weekly reports, tracking account statuses andoutstanding balances.● Negotiated favorable payment plans for aged accounts, reducing default risk and ensuring long-termclient solvency.
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Customer Service SpecialistAutomobile Association Of Kenya Jun 2019 - Dec 2021Nairobi, Kenya●Delivered excellent customer service by handling complaints and resolving 98% of issues within thefirst interaction, ensuring client satisfaction.● Increased branch profitability from KES 200,000 to over KES 6 million by enhancing customerretention and improving debt collection efforts.● Collected 98% of outstanding branch debts, ensuring consistent profitability and reducing bad debtrisk at the branch level.● Oversaw administrative tasks, such as invoicing and petty cash management, to ensure smooth dailyoperations and compliance with financial processes.● Trained and guided new hires on internal business processes, leading to faster onboarding andenhanced team performance.● Strengthened client relations by regularly following up with customers and offering tailored servicesolutions, increasing repeat business.● Acted as interim Branch Manager in December 2021, effectively managing the branch andmaintaining operations in the absence of the permanent manager.
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Lead Generation ExecutiveAutomobile Association Of Kenya Sep 2018 - May 2019Nairobi, Kenya• Sourced for clients who would be interested in AA Kenya’s products and provided them with information on the various services and offerings of AA Kenya.• Collected data on clients who would be interested in AA Kenya’s services and specified the service for follow up.• Implemented the use of Microsoft Excel in data reporting for accuracy and ease of preparation of reports.
Ruth Njoroge Education Details
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Laikipia UniversitySecond Class Upper Division
Frequently Asked Questions about Ruth Njoroge
What company does Ruth Njoroge work for?
Ruth Njoroge works for Aa Kenya
What is Ruth Njoroge's role at the current company?
Ruth Njoroge's current role is Business Development Manager- Nakuru Business Centre.
What schools did Ruth Njoroge attend?
Ruth Njoroge attended Laikipia University.
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