Ruth Onyango Email & Phone Number

Kenya

Nairobi, Kenya

The role captures financial and customer service,internal business process,learning and Growth.Roles and Responsibilities;Managing inbound calls within Contact Center in a friendly, supportive, efficient and professional manner and ensuring that the set KPI(Key performance Indicator) is exceeded.Champion and support set up of customers on IT channels for.

Nairobi, Kenya

The role involved managing a portfolio of 2,460 customers and the responsibilities included and not limited to;Lead generation and cross selling products and channels for customer growth and engagement respectively.Create and build synergies with branches and other departments that will make the sales and service processes simpler for the.

Nairobi, Kenya

• The role involved;
• Arrange for Sales Presentations and pitches.
• Provide support to personal banking department and selling company products.
• Oversee account opening, account closing, and product sales activities.
• Review loan application and see if it can be approved or declined, and communicate loan decisions to customers.
• Build positive working relationship with existing customers for repeat businesses.