Ruth Walter Email & Phone Number

Barcelona Area, Spain

Barcelona Area, Spain

• Delivering excellent customer service and managing the needs of customers through telephone and email.• Working as a small team to meet monthly sales targets.• Assisting with the creation of packages for online sales.• Assisting with day to day reservations and queries.• Preparing off-line quotes.

Barcelona Area, Spain

Brighton, United Kingdom

• Creating a range of round the world ground packages to meet the desires of our clients. This includes tailor made holidays and tours as well as hotels, day tours, extended tours and transport carefully selected to build the best possible itinerary.• Liaising with suppliers to create personalised tailor made product. • Support the Travel Nation sales team on all aspects of quoting, selling and processing ground product & offer knowledge & advice where necessary. • Book and confirm all ground arrangements as requested by the sales consultants. • Service existing bookings as required including, but not limited to, carrying out amendments, dealing with complaints or issues & cancellations. • Develop a thorough understanding of all web based systems used.• Respond promptly to all email enquiries.• Assist with researching, writing or updating of product on the website when instructed. • Work towards targets set and at all times strive to achieve these. • Manage the reservations inbox and ensure all emails are distributed as appropriate. • Help develop and grow our knowledge of new & updated product. • Attend training sessions and meetings as instructed. • Take part in industry events where necessary. • Take responsibility to resolve problems ensuring that issues are followed through and escalated if necessary.

Kakadu National Park, Australia

As a Front Desk Receptionist, I used Guest Centrix reservations system and sold tours for local national park attractions.

Hove

Product Assistant* Promoted to the Product department in November 2012 * Contributed to an effective team, responsible for winning the TTG Travel Award for ‘Best Accommodation Provider’ two years running, and also the Travel Bulletin Star Award for ‘ Star Accommodation-only Company’ * Chosen to represent the company in 2013 at the Geordie Ball - an annual travel industry event in Newcastle, UK. Hosted a table of UK travel agents to strengthen commercial relationships. * Produced accurate and up-to-date website content * Loaded and tested new product, and hotel and transfer contracts, ensuring they were accurate and in line with customer requirements Out of Hours Duty Officer * Volunteered for and was chosen to provide out of hours cover on the company mobile phone * Responsible for solving unexpected in-resort issues Group Reservation Agent * Efficient and organised recording and handling of group reservation enquiries from travel agents * Provided a detailed group quote with a number of hotel options * Converted enquiries into sales in order to maximise revenue * Ensured excellent client relationships throughout Travel Customer Support Agent * Provided excellent levels of customer service * Assisted travel agents and suppliers in creating, administering and cancelling bookings on the website, via telephone or email * Ensured inboxes were up-to-date at all times * Assisted clients in resort and liaised with suppliers and hoteliers to ensure that the excellent Getabed service levels were maintained and surpassed * Dealt with difficult situations in a friendly manner and found a speedy solution. * Understood when to grasp a sales opportunity * Met the objectives and performance measures agreed by the Customer Support Manager

Little Horsted, East Sussex

* Greeted guests of this four-star De Vere venue * Awarded ‘Receptionist of the Year’ * Handled any queries or complaints by telephone, email or face-to-face with an exceptionally high standard of customer service * Upsold hotel products and services, such as spa treatments and room upgrades * Took restaurant bookings, billing, taking payments, opening and closing duties * Advised guests on local attractions, sites of interest, upcoming events, and excellent local restaurants * Put together the first Guest Recommendations File for the hotel * Created reservations using Entirety * Revenue management using Rate Tiger

* Required to travel to various youth hostels to cover staff sickness, annual leave and to support permanent staff * Worked and lived in a number of hostels, ranging from large complexes with 95 beds to Tanners Hatch hostel, where I was the sole member of staff * Undertook all reception duties to ensure the smooth running of bookings and the accommodation * Assisted with the effective delivery of any activity packages, including functions and conferences, which involved guiding large groups of school children * Prepared and served food and beverages for large groups * Achieved 100% for Level 2 Food Hygiene

Heathfield, East Sussex

* Served and built a rapport with the customers of this long-established, family-run business supplies store * Dealt with telephone enquiries, organised promotions and operated cash register, photocopier, laminator, binder and fax machine * Promoted to Photographic Assistant, whereby further duties included advising customers on suitable photo developing techniques and developing digital photos to meet customer needs

Bath, United Kingdom

* The primary source of contact for guests’ enquiries and problems * Checked-in guests using OPERA reservations system * Solely responsible for running the hotel outside office hours * Maintained high standards of cleanliness in communal areas * Dealt with telephone enquiries in a polite and friendly manner

Bachelor Of Science (Bsc), Tourism Management, 2:1

Activities and Societies: Badminton ClubGraduated with a very high 2:1. Got a first for my dissertation on 'The Motivations.

Erasmus Exchange Programme, International Business Management Studies

Geography, Art, Sociology, Media Studies

Education record

Education record

Education record