I currently manage a team of 3 trainers and technical writers that work in the Baltimore, New Jersey and Denver offices of Ballard Spahr. I also manage 1 Quality Assurance Analyst that works in the Philadelphia office. I work with the trainers in the development of new training programs as well as the improvement of existing training programs. My responsibilities include:• Work with training staff, office administrators and administrative departments to develop and provide classroom, WebEx, one-on-one training and seminars for firm applications.• Create and publish computer training schedules.• Develop and implement methods for obtaining optimal attendance at training sessions.• Work with training staff to create, test and update training materials including training outlines, quick reference guides, quick reference cards and eLearning clips.• Manage QA testing of software to provide appropriate and effective training programs.• Maintainenance and administration of the firm’s learning management system.• Conduct performance reviews and hire trainers and training consultants as needed.• Work with IT Directors in budget planning.• Work with Director of Staff Training in implementing soft skills training and continuing education.• Serve as Editor for the IS Connection, Ballard’s firm-wide technology newsletter published every 2 months.

I have been with Ballard Spahr since 1982. I began my career as a legal secretary in the Litigation Department, moved into a temporary training position within the Training Department for a year and then to a secretarial supervisor position for 5 years. Since 1995, I have been a member of the Training Department.I currently supervise the Training Department staff nationwide. In my position as Training Supervisor, I am responsible for maintaining the calendar and the coordination of computer training for attorneys and staff in the 14 offices of Ballard Spahr LLP. I played a key role in implementing the Firm's Learning Management System which serves as a central repository for eLearning clips, Quick Reference Cards, Quick Start Guides and a monthly calendar of class offerings. I evaluate new software and provide quality assurance testing and documentation. I also serve as Editor for the firm-wide IS Connection monthly newsletter.