Manager, It Technology Training
Current- I currently manage a team of 3 trainers and technical writers that work in the Baltimore, New Jersey and Denver offices of Ballard Spahr. I also manage 1 Quality Assurance Analyst that works in the Philadelphia office..
- Work with training staff, office administrators and administrative departments to develop and provide classroom, WebEx, one-on-one training and seminars for firm applications.
- Create and publish computer training schedules.
- Develop and implement methods for obtaining optimal attendance at training sessions.
- Work with training staff to create, test and update training materials including training outlines, quick reference guides, quick reference cards and eLearning clips.
- Manage QA testing of software to provide appropriate and effective training programs.