Heather Rutherford Email & Phone Number

Denver, CO, US

Denver, Colorado

• Met individually with 20-25 diverse individuals per month to coach them on their job and internship search, review cover letters and resumes, lead mock interviews, conduct assessments, and discuss other career.
• Asked questions to determine client’s career needs, and tailored approach based on job seeker’s level of experience and confidence in their search
• Worked as an integral part of a 4-person advising team to achieve an average net promoter score of 9.4/10 for… Show more
• Worked as an integral part of a 4-person advising team to achieve an average net promoter score of 9.4/10 for individual advising appointments as measured by post-appointment surveys
• Developed and led in-person and virtual training courses, and evaluated outcomes to ensure programming helped improve client knowledge of important career skills
• Created and managed the office website, including researching and writing content to ensure quality online resources for job seekers

Denver, Colorado

Denver, Colorado

Department Of Gender And Women's Studies

- Actively managed the program’s annual assessment process by assisting the program director in developing learning objectives, establishing and communicating the data collection plan, and ensuring the required student work is collected and evaluated- Proactively handled all details of 2-3 interdisciplinary events per quarter, including scheduling.

Telavi, Georgia

• Directed an initiative to coordinate 16 local and international NGOs for the first health fair in eastern Georgia, and successfully coordinated all details of the event which provided 300 women with preventative health.
• Designed training and created resources to assist Volunteers and Counterparts with incorporating health education into their community work
• Coordinated details, designed curriculum and provided training for annual two-day conferences that were attended by… Show more
• Coordinated details, designed curriculum and provided training for annual two-day conferences that were attended by over 70 Volunteers and Counterparts
• Designed a monthly newsletter that was recognized by headquarters as a best practice and shared with other Peace Corps posts in the region
• Created a multilingual DVD resource featuring short lectures by local health experts, suggested discussion topics, and activities that was used throughout the country

Scottsdale, Arizona

• Coached diverse teams of 12-16 associates each on improving job performance in customer service and sales
• Increased the sales team’s call quality scores by 20% in less than one year through weekly call coaching sessions and peer mentoring programs
• Mentored associates in career progression, resulting in the development of 3 new supervisors and 9 inter-departmental promotions
• Managed a multi-department project in back-office processing which achieved a cost-savings of… Show more
• Managed a multi-department project in back-office processing which achieved a cost-savings of approximately $5,000 per day
• Marketed the company at career fairs, conducted 2-3 interviews per week and identified quality candidates for entry-level positions

Malvern, Pennsylvania

• Achieved objectives in 4 different departments, completed a capstone project and presented recommendations to the CEO and other senior officers
• Project findings resulted in a company-wide initiative to decrease cycle time in client transactions, resulting in reduced costs and increased client satisfaction

Master Of Arts (Ma), International And Intercultural Communication

Bachelor Of Science (B.S.), Marketing, Finance And Human Communications, Graduated Magna Cum Laude

Activities and Societies: Alpha Kappa Psi, TUVAC

Study Abroad