Vasu Ramanujaiaha Email & Phone Number

Sunnyvale, Ca, Us

San Ramon, Ca, Us

Menlo Park, Ca, Us

My role is to innovate/build Genesys Cloud Enterprise solutions, migration tools, Predictive Routing solutions, and Subscription Billing. This includes a deep focus on vision, roadmaps, user stories, requirement analysis, feature specifications, new product launches, demos, executive/customer presentations. Lead agile collaboration and hosted Design thinking workshops with UX/design, engineering, and cross-functional teams to launch successful products while also managing Genesys Product Strategy with partners.

Menlo Park, Ca, Us

Driving Product Strategy and execution of platform and Digital products. Responsible for improving UX across solutions and to build new and simplified IDE. Focused on strategic initiatives – SMART solutions, Customer Journey Analytics through Big Data and Predictive Routing solution. Leading cross-functional teams with targeted KPIs in an agile environment. Lead product commercialization efforts, including pricing, onboarding and partner programs. Defined and managed implementation of new packaged SaaS solutions in the market with targeted NPS goals. Re-defined and re-factored Customer Journey products improving sales by 30% over a 2-year period.Conceptualized and developed SMART solutions based on use cases across product portfolio, combining various digital products such as Mobile, social media etc., helping customers to realize faster ROI. Collaborated with partners to decrease implementation time by 40% across Cloud and Premise. Worked with business development, Marketing, Legal, Engineering & support teams to onboard, train and launch.Developed a new simplified IDE product for cloud platform. Decreased development time for cloud deployment from 4+ months to 30 days, reducing time from booking to revenue.Worked with Product Managers on cloud analytics, introducing new Data models, formulating customer KPIs and NPS. This product helped in closing many prospective deals, doubling the Customer size YoY.Lead a team of PMs, Engineers and UX designers to create Web Engagement product. Defined go-to-market strategy and enabled commercialization process for both Enterprise and Cloud. Defined a new market for Genesys, taking the portfolio from $0 to $12M in a year. As part of Acquisition and Merger team, evaluated many WFO and Analytics companies. Strategized and worked with stakeholders. Provided competitive analysis and grading reports to the executive committee.

Menlo Park, Ca, Us

Responsible for Genesys core platform product-line for Inbound and Outbound solutions. Re-engineered the platform by Introducing open platform products and increased adoption across the organization and solutions. Introduced game changing solution to the market in the form of next generation open scripting engine, which is API driven and highly available. Doubled the revenue opportunities for the organization by enabling new solutions such Web Engagement, Mobile and Journey analytics through this platform. Led a cross-functional product realization team and created sales and technical product presentations, data sheets, and FAQs. Delivered Executive Briefing Presentations to customers. Assisted the field with product positioning relative to the competition, SWOT analysis and competitive research and training.

Menlo Park, Ca, Us

Managed customer Interaction Routing platform. Accountable for solution definition and development, partnerships, system integration, pricing, positioning, support planning, field readiness and overall go to market activities. Conducted several beta programs and workshops facilitating communication externally as well as with the internal teams. Defined the product road map, success criteria, KPIs and defined product differentiation with Solution offering.

Espoo, Southern Finland, Fi

As an architect and Technical Account Manager, defined enterprise architecture and end-to-end solutions for several fortune 500 companies, including customers like BofA, JPMC, Nike, Yahoo, GM OnStar, McKesson, Schwab, AT&T and many other finance, Insurance and services organizations. Provided leadership in design and implementation of voice solutions, digital interactions, mapping customer requirements to better their Customer experience. Managed project, which involved outsourcing model in implementation and development with various vendors and partners. Qualified potential customers and mapped solution approaches to Key Requirements and capabilities. These projects made a huge difference on how these companies manages customer touchpoints and their experience.

Espoo, Southern Finland, Fi

Responsible for Architecture and implementation of various solutions like Inbound, Outbound, Digital and Voice platforms, Desktop development, Back-office and Front-office integration, Outbound Solutions, Dashboards and Work Force management solutions. The solutions required expertise in not only Genesys solutions but also of various Voice, Middleware, CRM and ERP vendors. Provided the above solutions to various customers like Adobe, Verizon, Intuit, Bell South, Sun Microsystems, Blue shield etc.

As a Telecommunication and CRM consultant, was responsible for developing integrated solutions for customers like Citi, ATT, BellSouth and Halliburton. Lead a team of consultants, implementing the first unified desktop for AT&T, integrating the same with various backend applications for billing, Order management, CRM and other middleware’s

Executive Education, Product Management

Ms, Systems Engineering

Mba, Management, Marketing And Finance

Pgdmm, Post Graduate Dip In Marketing Management

Master'S Degree, Computer Science