• Manage the operations team including day-to-day tasks, long-term projects, and annual budgets.• Administer Microsoft 365 environments for 200+ users spread over 7 campuses and 3 states.• Oversee patching and policies to 300+ devices in Microsoft Endpoint Manager.• Design & deploy virtual servers both on premises and in Azure or AWS as needed.• Utilize the Security and Compliance portals to find and remediate potential vulnerabilities.• Maintain 10 physical and 18 virtual Windows Servers to provide DNS, DHCP, and Business Applications.• Support AWS and Azure workloads including Webservers & Storage Pools.• Deploy Windows workstations with Microsoft Autopilot.• Manage macOS devices and Apple Device Enrollment through Addigy and Apple Business Manager.• Manage and troubleshoot both Windows and macOS systems.• Maintain backups of all servers and the Microsoft 365 environment, verifying daily jobs and data integrity. • Provision/deprovision users while automating licensing, group assignments, and application access• Provide Tier 2-3 level support for all IT systems.• Research and implement industry trends & best practices.• Keep documentation up to date and document new technologies and procedures.• Communicate effectively and build relationships at all levels organization.Personal Achievements: • Spearheaded the move of our File Server from Box.com to SharePoint saving $18,000 per year.• Collaborated across 7 campuses to standardize network equipment reducing operating costs by $12,000 over 3 years and $20,000 over 6 years.• Reworked Microsoft 365 licenses across the organization saving $17,000 per year.

Windows Server Administration, Perform server maintenance, Build and deploy new servers, Manage Active Directory and Office 365, Resolve Help Desk support tickets, Maintain and upgrade internal network, Image and deploy workstations, Phone & Voicemail system administration.

Provided desktop an server support for remote clients. Managed and troubleshooted backups, monitored servers for failures and faults and resolved when necessary. Assisted callers quickly when appropriate, and/or routed calls to other engineers for resolution.

Windows Server Administration, Perform server maintenance, Build and deploy new servers, Manage Active Directory and Office 365, Resolve Help Desk support tickets, Maintain and upgrade internal network, Image and deploy workstations, Phone & Voicemail system administration.

Troubleshoot and resolve issues related to computer hardware failures, software failures, user issues, or mechanical failures. Provide immediate product assistance to callers when appropriate, and/or routes calls to other support staff for resolution.

Process denials sent from medical insurance companies and determining the next step of the claim on a per case basis. Communicate regularly with insurance companies through both phone and email.

Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs, upgrading systems, and installing new workstations.Engage in processing of tickets sent from the helpdesk and responsible for their documentation, escalation, and resolution.Responsible for the ordering, tracking, and deploying of needed technology upgrades and supplies.