Ross Wehner Email & Phone Number

Milwaukee, WI, US

Los Gatos, California, US

As the Director of Renewal Management at UserTesting, I lead a dedicated team focused on maximizing customer retention, reducing churn, and driving growth through strategic renewals. I collaborate cross-functionally with Sales, Customer Success, and Product teams to create proactive strategies that ensure long-term partnerships and align with customer.

Los Gatos, California, US

Milwaukee, WI, US

Define the customer journey and sales playbook for over $100M in renewals.Accountable for key sales targets such as: retention rate, renewal rate, on-time renewals, mulit-year contract upsells, etc.Define weekly sales activity targets for renewal specialists and hold team members accountable to results.Develop process for Renewal Specialists to identify.

Milwaukee, WI, US

95% to quotaIncreased retention by 5% in territory

Boston, MA, US

• (Runzheimer merged with Motus)
• Maintain and grow revenue base for my book of business by managing account retention, expansion, and renewal, and by driving up-sells for new products
• Serve as the primary point of contact for a book of business and continually delight customers with a positive, customer-centric attitude
• Consult with customers on new features and product offerings to drive up-sell revenue
• Develop strong relationships with customers and serve as their strategic partner
• Provide education and coaching to drive product adoption and maximize product value for customers

Waterford, WI, US

• Act as the sole responsible party for the client administrator relationship.
• Preserve the assigned client base and revenues associated with current account base.
• Enhance client relationships by identifying additional product and service needs
• Advocate for the interests of the client by analyzing their existing situation and presenting program options, trend analysis, financial impacts, and identifiable risks.
• Ensure expectations for service delivery is met. Manage and deliver a professional and satisfying experience to clients in all methods of interaction.
• Communicate trends, observations, concerns and best practices to peers, management and product management as appropriate.

Waterford, WI, US

• Assist in hiring processes including recruitment, interview and testing.
• Develop and implement a proactive communication plan. Create and deliver professionally written participant communications. Collaborate with internal support teams to coordinate and deliver planned participant.
• Design, implement, and report on a plan to meet client objectives, including one to increase plan compliance for each assigned account.
• Support sales efforts by representing and consulting with customers and prospective customers regarding Runzheimer services.
• Collaborate effectively, specifically with implementation and front end sales efforts to define the scope of services for on-boarding new clients.
• Utilize a case-management approach to planning work and defining processes for each customer.

Waterford, WI, US

• Prepared professional business forecasts for clients and Account Managers.
• Completed detailed internal maintenance on high-valued accounts.
• Developed, maintained, and strengthened professional relationships with internal and external clients.
• Answered and solved client end user questions.

Atlanta, GA, US

• Part-time job while in college
• Sorted over 6,000 packages per night in a fast paced environment.
• Promoted by management from a loader position into a skilled worker position by passing skills test in the memorization of hundreds of zip codes.
• Selected to serve on the Combined Employee Retention Committee that was responsible for meeting new employees and generate employee retention through programs and incentives.

Bachelor Of Arts (B.A.), Majors: Psychology, Sociology, And History

Education record