Ross K. Email & Phone Number

Canada

• Led a complex deployment and data migration strategy involving seven teams, reducing downtime from two weeks to one day for a major client. ∗ Rewrote critical solutions migrated from legacy systems: Customers, Orders.
• Enhanced productivity through execution of a multi-client strategy, reducingtime to deployment by 90%. Implementation of a TypeScript shadowing pattern and concise documentation ensuredlongevity by allowing for simple.
• Led and collaborated on technical implementation of inventory, customer, order, and authorization integrations formultiple clients. Mentored junior developers on best practices surrounding API ingestion, design, type.
• Spearheaded efforts to document and align our integration and unit testing patterns with industry leaders.
• Led multiple initiatives to expand our teams capabilities: documentation, code reviews, TypeScript community of practice, and internal hackdays. Created opportunities to fix and automate vital processes for our daily.
• Paired with my senior mentor on the execution of automated Chatbot deployments. Large reduction in time allocation was achieved by eliminating manual input during the deployment cycle. Extensive usage of Twilio’s APIs.

Toronto, Canada

• Part of a multi-faceted Consulting and Product Team at MethodCRM
• Operating as a trusted advisor to our customers, which involves understanding the customer’s end-to-end business processes and areas for future growth.
• As a Consultant, I efficiently gather and document business requirements to understand a client’s business needs, and project scope.
• Accurately translate business requirements into designs, data models and technical requirements.
• Use of both our CRM and GSuite, allows for incredible organization, leading to higher focus on clients. This further allows for proper monitoring and management of a project’s hourly allocations, scope, and schedule to.
• Actively participate and contribute in the designing, prototyping, user testing, refinement, and end-user training process of our SaaS implementations.

Ontario, Canada

• Operated as a tier I technical support associate as part of an Omnichannel Business to Business structure.
• Efficiently handled customer inquires through Zendesk (talk, support); maintained a CSAT of 10, and QA greater than 98%.
• Personally developed and maintained a template structure for internal notes and replies, both of which are being considered for inclusion in the companies processes going forward.
• Developed a set of personal macros to increase productivity in instances of simple replies and issue resolution.
• Typical software troubleshooting included G-suite, OneLogin, BetterCloud, macOS, iOS, Android, TeamViewer, Office 365, as well as company proprietary internal tools.

Guelph, Canada

• Operating as a call center agent for multiple clients: Parks Canada, Discover Camping, and, Saskatchewan Parks.
• Handled reservations specifically in the form of: front country camping, back country camping, group camping, and, day-use activities.
• Answered questions pertaining to camping reservations, monetary claims, as well as the usage of each clients website.
• Actively participated in a multi-team role as per accordance to Camis coach-agent, and, ISQ-agent training and process.
• Maintained a high standard of call quality for each call (greater than 98%).
• Used a multitude of internal and external programs including: Blue Everest, Silverest, Confluence, Enviision, Aspect Workforce Optimization, and, Microsoft Outlook.

Guelph, Ontario, Canada

• Courses: Math*1080 Elements of Calculus I, Math*1200 Calculus I, Math*1210 Calculus II, Math*1160 Linear Algebra I, and Math*1030 Business Mathematics.
• Computer Science: CIS*2250 Software Design II, and, CIS*3250 Software Design III.
• Tutored in the Mathematics and Statistics Learning Center.
• Provided friendly and thoughtful interactions for students seeking help in these tutoring sessions.
• Designed and given tutorials/labs, specifically for CIS*3250.
• Carried out midterm/exam invigilation, grading, entering marks, course evaluations, editing and writing of course solution sets.

Guelph, Ontario, Canada

• Dept. of Mathematics and Statistics.
• Part of the Saugeen Ojiway Nations (SON) - Bruce Power Collaborative Lake Whitefish Research Program.
• Assisted in programming functionality for the Agent/Stage based model and Julia package: FishABM.jl as well as the extension model FishEBM.jl.
• Performing simulation study using developed model(s).

Guelph, Ontario

• Dept. of Food Science, Parmalat Canada Dairy Science Laboratory
• Part of a large scale genetics project geared towards developing a model for cows in the dairy sector.
• Measured milk samples using both Mastersizer and Dynamic Light Scattering instruments.
• Usage of general laboratory equipment including micro-pipettes, ultra-centrifuge, pH-meter, and ultra-filtration.
• Prepared sample buffers and performed fatty acid extraction and methylation for milk samples used in Gas Chromatography.

St.Catharines, Ontario, Canada

• Meat Department.
• Packaged goods, priced items, provided customer assistance, performed cleaning duties and stocked/re-stocked store products.

Master Of Science - Msc, Mathematics And Statistics

Bachelor’S Degree, Nanoscience

Activities and Societies: Nanoscience Club, College Royal