As a highly motivated, energetic, and focused professional I strive to learn and implement new technologies to better address current or forecasted technology concerns. When approaching technology I use a blend of business savvy and determination to positively affect profitability and the end-user experience. I am responsible for architecting, configuring, troubleshooting and optimizing virtualized and non-virtualized servers and networks in addition to iSCSI and Fiber Channel storage SAN environments. Operating System fluency is in the Microsoft desktop and server platforms up to and including Windows 8 and Server 2012. I offer dedication, creativity, persistence, follow-up, effective utilization of resources, and unbeatable customer service.In my current role, I am responsible for the helpdesk system, end user support, Cisco VOIP telephone system and printers. My server/networking duties include Active Directory administration, Citrix server load-balanced farm, SAN, Exchange 2010, Windows 2003, 2008, and 2012 servers, in addition to SQL. I am responsible for the Disaster Recovery and Business Continuity plan, and updating of all technical documentation.

Project manager for deployment of workstations for a new Clarian hospital in West Lafayette, IN.

Administration for Active Directory, Exchange 2003, Windows 2003 servers for internal systems as well as consulting for customers. Successfully implemented Symantec Backup Exec System Recovery server image process. Managed the installation and configuration of Terminal Servers, Microsoft Operations Manager (MOM), IIS, SharePoint, SQL 2005, and Microsoft Business Solutions Dynamics AX. Responsible for the resolution of WINS, DNS, replication, and DHCP issues as well as updating all technical documentation for knowledge transfer. I configured and maintained Watchguard firewall appliances for local and remote offices, and established the branch Office VPN and maintained the Mobile User VPN software implementation for remote and mobile users.

Responsible for the delivery of in-house developed CRM solution for nation-wide customers. I supervised approximately 20 people, both technical and administrative. Responsibilities for this role also included managing the departmental budget. Modifying implementation processes and procedures made the greatest positive impact on the company financial objectives.