Ryan Castleberry Email & Phone Number

Fort Worth, Texas, United States

Provided technical support using FreshDesk ticketing system for 12 sites and 500+ employeesPerform hardware and software installation, upgrades, and configurationSetting up physical workstations at remote offices including desktops, laptops, docking stations, monitors and phonesCreate/remove/modify user accounts on systems (network, email, phone, security, etc.)Assisted in managing Active Directory on-premises and Microsoft 365/Azure ADTroubleshooting and repair of basic… Show more Provided technical support using FreshDesk ticketing system for 12 sites and 500+ employeesPerform hardware and software installation, upgrades, and configurationSetting up physical workstations at remote offices including desktops, laptops, docking stations, monitors and phonesCreate/remove/modify user accounts on systems (network, email, phone, security, etc.)Assisted in managing Active Directory on-premises and Microsoft 365/Azure ADTroubleshooting and repair of basic network cabling Show less

Assisted 20+ customers daily with decision making for 30,000+ items in store, resulting in ongoing increased sales on promotional items Responsible for moving over 500+ items onto the store shelves daily resulting in increased sales

Managed 15+ staff performance and provided ongoing and feedback to ensure high degree of carePerformed efficiently during high stress scenarios where lives were under my careAssisted in managing a pool by enforcing rules, policies, and procedures Communicated important pool information to guests leading to lower rates of accident and increased guest fulfillment

Greeted 40+ Guests in a Friendly and courteous manner, to ensure 100% customer satisfaction Managed maintenance for 25+ customers cars, to ensure safety and customer retentionProvided cleaning and minor detailing of all customers cars resulting in 100% customer satisfaction