• Responsible for the overall strategy and execution or our technology product roadmap.• Product owner for multiple products, including Kroll's third party breach management platform, consumer identity monitoring portal and other breach response systems and applications.• Drive the execution of Kroll's product road map.• Perform market research to create buyer and user personas and user stories. • Create interactive demos to illicit customer and stakeholder feedback throughout the product development lifecycle. • Create mock-ups, process models and UI/UX designs to support the product development processes.• Manage sprint and product backlogs for Agile projects.• Responsible for translating market requirements into new solutions, products and enhancements.

Overview:• Responsible for analyzing the business needs of the Information Security practice to support product improvements and innovations, including software development efforts and key strategic initiatives.• Support the requirements management process and the Software Quality Assurance processes by designing, reviewing and executing test cases for software development projects. Notable Projects:• Applied business analysis expertise for a vendor integration impacting 1.6M subscribers and 200+ clients.• Redesigned the Fraud Case Management system. By creating a complete interactive mockup for the system during the planning phase of the project, the software design and development time was decreased by 30%.

• Involved in all business operations to help the organization achieve cost-effective production with increased quality and productivity by identifying process inefficiencies and system gaps, then developing effective solutions and training modules for new processes.• Acted as the administrator for all documentation and SharePoint content related to the Client Management, Client Services and Investigations departments.• Responsible for documenting and maintaining all business logic for the Project Management Operations group when new systems or applications were deployed or updated.

• Motivated team members by providing guidance and constructive criticism.• Gained extensive knowledge of Kroll's product offerings, operations, and business processes.• Investigated 2,000+ incidents of suspected fraud and identity theft, and conducted 100 restoration cases for victims of confirmed identity theft, while maintaining a call and case review record in the top 90th percentile.• Increased departmental efficiency and knowledge by redesigning the training process for all new hires.

• Investigated claims of incorrect criminal and civil case filings through available channels and databases. • Established auditing and training procedures for current specialists.