Ryan Ayars Email & Phone Number

Louisville, Co

Responsible for monitoring a ticket queue for support issues for four different support tools and supporting the implementation of our new PPI product. I am also trained in the support of our Cplus servers. - Escalated Customer Support- Outbound Customer Satisfaction Support- PPI Pilot product testing and documentation- PPI customer support- Cplus server customer support- Queue management

Golden, Co

Responsible for answering and making outbound supervisor phone calls from and to our service professionals and neutralizing escalated situations. I am the Better Business Bureau (BBB) and Exact Match Specialist for ServiceMagic and Row Captain for my team. - Escalated Customer Support- Outbound Customer Satisfaction Support- Horizontal project initiation.- BBB complaint management, contact, and resolution- XM complaint management, contact, and resolution- New Hire and CEMT team training support.

Golden, Co

Responsible for answering phone calls and providing superior customer service to our Service professionals.- Customer Support - Answered 50 phone calls and email communications with customers daily.- Ensured that customer complaints were answered in an efficient manner and provided suitable solutions to the complaints.

Greater Denver Area

Responsible for leading a delivery team in the design, implementation, testing, and maintenance of business critical XML configurations. Configurations are designed to extract information from documentation submitted by multiple clients resulting in significant increases in automation efficiencies and miscellaneous resources savings.- Mapped and managed XML configurations to support the unique setup of incoming client sales files and to support the internal operations of the Infonow workflows.- Created documentation supporting day to day operations, including SQL scripts, UNIX based report usage, and XML configurations for a general knowledge base and training of future employees.- Managed processes on multiple UNIX boxes. Navigated UNIX boxes on a day to day basis, to locate files on the database and to check error logs. - Used SQL queries and scripts to validate software processing within the database.- Implemented end to end client support infrastructure using required XML and UNIX programming resulting in substantial FTE savings to Infonow. - Responsible for managing and supporting multiple clients while maintaining high levels of customer satisfaction resulting in additional business being awarded to Infonow. - Assisted in BETA testing and user testing of company software, to ensure that projects were being completed on time and to the specifications of the client and requirements.- Assisted the sales team in managing future accounts and ensuring that the end result sales data was what the client had requested.- Analyzed client sales data, to ensure the proposed business use was being supported.- Successful in troubleshooting file failures on a daily basis resulting in proactive resolution of potential customer issues. Root cause analysis documentation was developed and presented for additional preventative actions to be implemented.

Master Of Business Administration (Mba), Organizational Leadership

Cursos Internacionales, International Business

Bsba, International Business

Activities and Societies: Vice president, Philanthropy Chair, and Chorister for the Beta Theta Pi Fraternity Alpha Zeta Chapter