Ryan B. Email & Phone Number

Remote

• Implemented a user-driven, rules-based product alert system, empoweringend-users to define and monitor product groups, facilitating instant visibilityinto pricing variations.
• Conceptualized an error monitoring portal for internal QA and support toutilize to monitor script health and historical trends.
• Redesigned customer facing UI details page to provide more relevant databetween clients products and their competitors, making decisioning easier.
• Documented… Show more
• Documented product requirements and use cases to ensure consistentproduct development.
• Collaborated with cross-functional teams as well as clients to define productrequirements and prioritize features that maximized business objectives andcustomer value. Show less

Remote

• Manage QL2's retail solution, which includes handling day to day tasks necessary to deliver data to clients, monitoring systems for issues and ensuring timely, accurate deliveries to clients based on contractual.
• Work with teams across multiple locations to ensure necessary client requirements are scoped out properly.
• Led implementation meetings to ensure requirements were defined for new clients.
• Perform required tasks to properly implement new clients within QL2's… Show more
• Perform required tasks to properly implement new clients within QL2's retail solution which varies per need, by client / industry. Show less

Frisco, TX

• Provided tier 1 and tier 2 support via phone, e-mail or IM to internal and external users
• Acted as a liaison between IT/Engineering and all other appropriate departments.
• Provided application support and analysis of custom in house software (TMS).
• Troubleshot issues that users received through SQL scripts and support tools.
• Monitored Help Desk inbox, server health and participated in an on-call rotation.