Ryan B. Email & Phone Number

Richfield, Minnesota, United States

• Scrum master for customer facing as well as internal digital applications such as log in pages, customer data, and transaction data. • Lead 5+ teams though regular Scrum ceremonies, manage current sprints, upcoming sprints, prepare future work, and deliverable timelines.• Manage small and large scale engineering or technology driven projects, aligning delivery timelines with managers, internal teams, and other stakeholders company wide. • Manage small and large scale net-new product driven projects working with product owners, system analysts, and internal teams to deliver on time improvements to the overall online customer experience. • Liaise with external teams for application change requests to ensure delivery timelines and expectations are coordinated and managed appropriately. • Manage production release requests and communication for all teams, including keeping stakeholders informed and collaborating with the release engineers to ensure production deployments are successful and without customer impact. • Assist in production triage coordination with relevant support and application teams. • Manage JIRA projects, boards, epics, stories, and bugs daily to reflect the current state of all work in flight to relevant stakeholders. • Oversee and coordinate application and system performance testing prior to peak holiday season. • Assist in onboarding new team members, including team centric introductions, laptop access, and internal application requests.

Greater Minneapolis-St. Paul Area

Manage Agile team(s) and conduct Scrum ceremonies of daily standup, product backlog refinement, sprint planning, sprint review, sprint retrospective meetings, and impediment removal.Lead daily briefings and provide tasks and assignments to PMs. Engage stakeholders and serve as liaison between developers and end users. Identify project scope changes and unexpected issues and redirect resources as necessary. Design and implement a new system of triage and engagement that allowed development teams to dramatically increase delivery and reduced rework in less than 60 days. Direct BA team to deploy new live Spellcheck tool and Masking features while consistently meeting all delivery deadlines ahead of schedule.Collect and refine business requirements and create artifacts, including mockups from internal and external customers. Collaborate with SQA and Form Services departments to plan and implement user acceptance testing to ensure XML correlates to the Web-Based Test Engine (WBTE). Coordinate with WBTE developers to analyze impacts to business and end users for updates, bugs, or new functionality as needed.

Collaborated with Solution Master to design testing and create a baseline for Websphere Message Broker’s capabilities using new process flows within their existing infrastructure. Executed and maintained program deliverables within the desired schedules and quality management, communications, cost management, and change management processes. Coordinated with sponsor, stakeholders, and smaller focus groups to create documentation and protocols for mortgage manufacturing arm of company. Developed and executed plan to create an end-to-end process for legacy mortgage manufacturing system. Utilized TIBCO Business Studio to create and manage all final project deliverables. Organized and led regular meetings with senior leadership to review processes and ensure quality deliverables.Interpreted policies and processes including legally-binding procedures associated with documentationCreated website redesign requirements artifacts based on business needs and wireframe proposals. Analyzed client design and compared current and potential ECM functionality. Collaborated with cross-functional teams to develop rapport for design needs as well as integration points during requirements collection and development review.

Compiled state-specific reports for four different states across the U.S. Monitored assigned states for changes and updates. Interpreted requirements and applied changes as necessary. Provided high and low level analyses for localized reports. Documented localized elements and reports, business logic, reporting population, and release notes for end users. Reviewed cases for other team members to ensure consistency. Created and maintained positive relationships with Department of Education contacts, Channel Partner personnel, and end users. Conducted frequent focus groups to confirm requirements met users’ needs. Participated in initial case-level testing of state extracts and specific features. • Identified gaps within requirement review and writing process and need to increase efficiencies. • Helped rewrite process implementation for requirements gathering, collaborations, review, case management workflow, scope identification, and module ownership participation.• Determined need for additional functionality within product due to Federal mandates. • Collaborated with team to deploy new user interface to address functionality deficit.