Techninal Support Expert
CurrentThis has been an interesting situation/experience. I was initially hired in July (along with the 7 other new hires in my training class) to fulfill a role on their newly-created Inside Sales department. The 8 of us were meant to be the charter members of the team performing this brand-new role within the company, and we were all really excited about it.However, DealerSocket is a company that is VERY much in flux right now. In an effort to improve both customer service and internal efficiency, they trying to reorganize , while simultaneously attempting to completely overhaul the company culture with the goal of creating a culture of fun, pride, and accountability. While I believe these major changes will ultimately have a very positive impact in the long-term, on both DS employees and their customers, in the short-term, they are causing a significant amount of chaos and disorganization.Unfortunately, one of the first major casualties of this internal disarray was the brand-new role we were hired for. At some point during our 8 week-long sales boot camp, it was decided that were no longer going to create this new team, after all. With the role we were initially hired for completely eliminated, they had to scramble to find other roles at DealerSocket for those of us they wanted to keep (sadly, 2 of the 8 of us were not offered any role).The upshot of all this is that I am now a Technical Support Expert, rather than the Inside Sales Executive I was hired to be. While this is certainly a big disappointment, and I am loath to put my sales career on hold, I have been so impressed by this company, their culture, and the way they treat their employees,, that I was willing to accept a non-sales role for the time being, just for the opportunity to become a part of the DealerSocket team in ANY capacity!In addition to my years of professional sales experience, I also come from a solid IT background and should be able to become a great asset in my new role.