Ryan Berg Email & Phone Number

At Microsoft, I manage, control, and maintain customer-facing content and the FastTrack for Microsoft 365 service description, which is the most popular, visible, and utilized resource for the FastTrack organization. I support content creation and management processes for global corporate customers migrating to Microsoft 365. Customer-facing ContentResponsible for content strategy, writing, quality assurance, and delivery resources built for multiple audiences (IT professionals, internal stakeholders and SMEs, and field personnel). Take on expanded roles, serving as a senior technical writer, senior technical editor, content manager, content creator, project manager, and team liaison for internal and external resources. Manage collateral that include PowerPoint presentations, Word documents, Excel spreadsheets, Visio files, and customer communications. Lead the localization effort to ensure collateral is translated into 11 different languages beyond US English. Facilitate content lifecycle processes that include iterative reviews, cost estimates, negotiations, meetings, overall governance, vendor coordination, final resolutions, and publication. FastTrack for Microsoft 365 Service Description Author, maintain, and publish the FastTrack for Microsoft 365 service description for monthly releases, managing a review and validation process with engaged and vocal stakeholders. Upon ownership in 2016, applied best practices in content management to the service description. Updated the online resource from poorly organized and difficult to navigate to be far-more usable and reader friendly, as well as more easily managed and updateable.Lead reviewer meetings with senior management, product SMEs, legal representatives, and reviewers to discuss, resolve, and finalize content needing greater visibility and approval.

At UW Medicine I was responsible for reviewing, editing, revoicing, and revising Epic Resolute Hospital Billing 2014 training materials for the Epic at Northwest Hospital Configuration Optimization and Revenue Enhancement (ENCORE) effort, including medical training guides, lab exercises, PowerPoint decks, and style guidelines.Identifying and tailoring materials to specific student audiences (like coders and billing staff).Performing quality assurance validation for training exercises and activities to ensure accuracy, UI flow, and effectiveness.Interviewing and working closely with training personnel, subject-matter experts, and project managers to guarantee accuracy, quality, and clarity of documentation. Arranging and driving the training materials review process.Managing multiple types of documentation for a variety of staggered usage dates contingent upon the training class schedule.

Senior Technical Writer and Editor for Office 365 Online Services (Dedicated focus)Primary responsibilities:Creating, reviewing, editing, revoicing, and maintaining SharePoint, Lync, and Exchange Online Dedicated documentation for internal- and external-facing IT Pro customers, specifically pre-deployment, deployment, and configuration guidance, including: • Service Descriptions • Onboarding collateral• App Model migration • Service Administration portal • Microsoft SharePoint Online Code Analysis Framework (MSOCAF) tool • After Care upgrade processThis includes:• TechNet articles • White papers• Video tutorials • FAQs• UI text • Help files (CHMs)• Customer communications (emails, What’s New webpages, bulletins) Interviewing and working closely with subject-matter experts, operations personnel, project managers, release managers, and service managers to guarantee accuracy, quality, and clarity of documentation.Managing multiple types of documentation for a variety of audiences in weekly, monthly, and quarterly release cadences.

Senior Technical Writer and Editor for Windows Embedded TeamPrimary responsibilities:Creating, reviewing, and editing white papers and PowerPoint presentations for the Windows Embedded Team with a focus on the business decision maker (BDM), technical decision maker (TDM), and IT Pro audiences for products like: • Windows Embedded Standard 7 • Standard 7 SP1• Compact 7 • POSReady 7• Device Manager 2011 • Thin ClientInterviewing and working closely with subject-matter experts and project managers to guarantee accuracy, quality, and pertinence of the documentation.Creating both text- and image-based content as needed.

Primary responsibilities:Creating, reviewing, assembling, and editing solutions-based SharePoint Server 2010 and SharePoint Foundation 2010 offering documentation for Microsoft Consultant Services (MCS), available to MCS personnel and Microsoft partners on the wwofferings web site.Documentation subject matter included Web Content Management, Enterprise Portals, Enterprise Search, Platform Services, and Social Computing solutions and followed the Microsoft Services Delivery Methodology (SDM) phase model (Envision, Plan, Build, Stabilize, Deploy, and Operations/Post-deployment).Creating, discovering, and enforcing editorial guidelines.Working closely with subject-matter experts, consultants, developers, quality assurance (QA) personnel, and project managers to guarantee quality and pertinence of the offering documentation.

Several different assignments, including a redesign of Microsoft's HRWeb online site and TechNet articles for the SharePoint CPub team.

Worked on both the Windows Server and Desktop content teams.

Primary responsibilities:Creating, reviewing, and editing user interface (UI) and user assistance (UA) text for multiple iterations of the Performance@Microsoft online employee and manager review tool (including descriptive legend text, error messages, dialog boxes, scope panes, and online dynamic Help).Attending usability meetings and reviewing core and proposed functionality for Performance@Microsoft.

Primary responsibilities:Creating, reviewing, and editing UI text for Windows Vista Starter Edition (including error messages, dialog boxes, Start menu, wizards, program group windows, and info and tool tips).Redesigning and rewriting UI elements and text for Shared Computer Toolkit as well as editing and rewriting portions of the online and hard copy user manual.

Ba, History

Maed, Mental Health Counseling

Activities and Societies: Alpha Sigma Nu Honor SocietySpecialties: Older adult population