Samantha L. Email & Phone Number

Directs teams of 3-6 professionals in high-stakes writing and design projects for renowned clients such as Microsoft, Uber, Global Payments, and Toysmith.Develops and fosters client relationships as a trusted partner and thought leader.Clearly articulates scope, timeline, dependencies, owners, actions, risks, and mitigations to all involved partiesIlluminates risks and associated mitigations and remediation as early as possible to reduce or avoid timeline constraints.Works within multiple project management software such as JIRA, Kanban, Trello and CRM software Salesforce.Coordinates seamless collaboration between contractors and clients, managing review cycles with 5+ stakeholders and ensuring top-tier quality assurance across all projects at varying stages of completion.

Curated and optimized social media profiles (LinkedIn, Facebook, Instagram) through strategic content creation and scheduling.Planned and executed impactful DEI-focused virtual events and workshops, fostering inclusivity and engagement.Moderated Slack environment as a workplace admin and solicited consultant feedback to improve the community culture.

Greater St. Louis Area

Spearheaded the build and management of the adidas Community Discord server, overseeing onboarding, channel moderation, membership management, and orchestrating virtual events.Executed targeted email campaigns to engage and retain adidas Community members, achieving high conversion rates.Monitored content performance on Discord and adidas Community website, presenting monthly analytics reports derived from Google Analytics to inform strategic decision-making.

Developed strategy & created content for all social platforms of Quillt's brands: TravelAwaits, SeniorsMatter, and Suggest.

Greater St. Louis Area

Conducted talent interviews for TV/film coverage and wrote news stories.Managed social media accounts (Facebook, Twitter, Instagram & LinkedIn) by developing strategy per platform, overseeing day-to-day posting and creating graphics in Photoshop.Managed the Voices section by reviewing and approving pitches, pitching and writing stories, seeking and conducting interviews, and curating the featured section of the homepage.Edited content with strong attention to detail and provides feedback to writers.Pitched story ideas for creative SEO pieces and trending news topics.

Greater St. Louis Area

Timely, detailed management of State Farm's 1:1 campaigns.

Greater St. Louis Area

Responsibilities included but were not limited to:Development of creative request, data processing, and request for quote formsTimeline development & managementMedia flowchart updatesQuality check of data, BRC, Microsite, and fulfillment processesManagement of proofing process; point of approvalManagement of digital and direct mail assets

Greater St. Louis Area

Supported the Direct Mail Planners in art markups, proofing, invoicing, and job trafficking.

Greater St. Louis Area

Provided premium customer support via phone, email, and social mediaTrained new employees and created evaluations for them.Escalated customer concerns to management through the proper channels.Worked independently and on a team to solve problems in a timely manner.

Anaheim, Ca

Internship provided the opportunity to network with leaders, take part in personal and career development classes, and build transferable skills such as problem-solving, teamwork, guest service and effective communication.Worked as an Attractions Hostess at the Disneyland Resort.

Greater St. Louis Area

Utilized customer service skills to provide the best possible customer support in a timely manner. Worked independently and on a team. Became proficient with various computer applications. Increased typing proficiency to over 90 words per minute.

Greater St. Louis Area

Commercial acting and voice overs.

Greater St. Louis Area

Filmed dress rehearsals during the Spring theatre season for archival purposes.

Greater St. Louis Area

Maintain University Center social media, including Facebook, Twitter, and Instagram.Plan all-staff training with other members of the senior staff.Propose and coordinate training and development programs to continually improve information and customer service functions of Student Building Managers.Serve as liaison for effective communication between Student Building Managers and the Director. Create and maintain documents and policy manuals for effective desk management.Produce and distribute University Center flyers.Design and distribute building hours signage.

Greater St. Louis Area

Set up rooms and tech equipment for events.Remain as knowledgeable as possible of all things related to Webster and the St. Louis area to be prepared to answer any and all questions of those inquiring from the Information Center.Monitor the building to maintain a safe and positive environment.Make all patrons aware of building and university policies.

Greater St. Louis Area

Led small groups in team building activities and facilitated discussions.Participated in a production highlighting the issues college students face.Assisted with move-in day.

Greater St. Louis Area

Maintained confidentiality agreement with University.Conducted data entry and filed students' information.Addressed and mailed degrees and transcripts.

Greater St. Louis Area

Contributing writer for movies, music, books, and Throwback Thursday column.Post reviews to website.Edit reviews of other writers.Transcribe interviews.

Chesterfield, Mo

Maintained cleanliness of workout machines. Ordered supplies.Interacted with guests to ensure a pleasurable experience.

St. Louis

Assisted in filming.Worked switcher for images and video.Set up A/V equipment.

Bachelor Of Arts (Ba), Film/Cinema/Video Studies, 3.8

Activities and Societies: Delta Phi Epsilon Sorority, Student Government Association, African American Women's Society, Residential.

Organizational Leadership

The Institute for Leadership Education and Development (I-LEAD) is the Association of College Unions International (ACUI)'s premier.

Film/Cinema/Video Studies, 3.8

Study Abroad - January to May 2014

Entertainment Industry Studies, 3.5

Activities and Societies: Women's Bible Study

3.8