Ryan Biegeman Email & Phone Number

Washington, Dc, Us

Herndon, Virginia, United States

•Contacted debtors by phone and written forms of communication in order to arrange for the repayment of outstanding debts owed to the credit union.•Conducted research and successfully located individuals who have skipped out on their financial obligations to the credit union. Gathered information on and from possible associates, acquaintances, and relatives of said individuals as needed.•Negotiated repayment plans and offered financial assistance to credit union members in various stages of delinquency.•Demonstrated consistent ability to mitigate the risk of repossession on auto loans.•Recommended accounts for charge off on an as-needed basis.Major Accomplishments:•Managed a team of up to three other Collections Specialists to focus efforts on curing delinquencies on loans with first payment defaults.•Recognized as top skip tracer in August 2023, December 2023, January 2024, and February 2024.•Consistently selected by Collections Management to assist with training and new employee onboarding.

Herndon, Virginia, United States

•Inbound call center agent and member relations officer responsible for fielding inquiries via telephone, as well as opening demand deposit accounts, savings accounts, and investment accounts. Responsible for answering member letters, e-mails, and voicemails as needed.•Responsible for overall department operations or administrative work in the absence of an on-site Team Lead or Administrative Assistant.•Demonstrated ability to consistently provide office support to Call Center Management by assisting with official letters to members and resolving escalated member service issues.•Demonstrated ability to consistently protect confidential member information and uphold their financial security by discovering and deterring member impersonators and social engineers.•Provided technical support for members experiencing difficulty with electronic services and credit union software. Major Accomplishments•Volunteered for opportunities to assist Collateral Servicing with data entry and Mortgage Servicing with document processing during times of high work volume in addition to normal responsibilities. •Recognized by Call Center Management and Quality Assurance for successfully thwarting fraudsters from stealing member information.•Selected by Call Center Management to receive training in administrative work. Demonstrated consistent ability to process work orders and paperwork in a timely manner, and ensured the efficient processing of incoming and outgoing mail.

Herndon, Virginia

Clifton, Virginia

•Analyzed the needs of a diverse clientele base and presented value-added financial solutions in a commission-based sales environment; networked with internal mortgage, business banking, and investment specialists as necessary.•Accountable for achievement of monthly and quarterly production goals as assigned by branch and regional management, e.g. new accounts, booked and utilized credit cards, and consumer loans.•Researched and delivered equitable resolutions to problems and discrepancies relating to client accounts and loans.•Leveraged creative writing and product knowledge to create public advertisements in order to attract new business and generate revenue. Combined this strategy with outbound marketing of PNC Bank products and services.•Provided support to Mortgage Loan Officers in preparation of and during in-office meetings with clients.•Traveled to branches throughout the region to assist in loan closings as Notary Public.Major Accomplishments•Recognized by regional management as a leader in holding Qualified Investment Appointments in January 2018.•Recipient of bounty for detecting bank fraud in May 2017.•Personally developed and led briefings on banking products and fraud mitigation to enrich the collective knowledge of branch office staff.•Implemented 100% workstation check during station inspections to include drawers, files, peripherals, etc. Management recognized the value of this as a best practice and incorporated it into standard branch operations. •Consistently demonstrated ability to retain business by effectively resolving issues and complaints.

Burke, Virginia

•Recipient of numerous awards for outstanding customer service and driving sales goals.•Cross-trained in multiple departments, including Customer Service, Jewelry, Fulfillment, and Shoes.•Internally certified as a Loss Prevention Assistant

Burke, Virginia

•Proactively leveraged network technology and mobile computers to fulfill orders purchased by customers online.•Responsible for the receipt and processing of all orders purchased online while ensuring the timely completion of orders to be picked up in store; managed and coordinated with teams of associates to achieve this end.

Springfield, Virginia

Burke, Virginia

Undergraduate Certificate, Computer Systems And Networks, 3.85

•Customer Support via Telephone •CPU Architecture, CPU Components, and Computer Hardware •Intermediate and Advanced Computer Systems.

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

•German Language •Natural Sciences, Social Sciences, and Political Science •Mathematics, e.g. Logic, Probability Assessment.