Ryan Blake Email & Phone Number

Leeds, England, United Kingdom

Change Manager for People Services primarily working on ERP system implementation across the Canal River Trust.

Leeds, England, United Kingdom

Change lead in development of complex communication strategies for multiple change projects.Successfully delivered Technology upgrade projects to budget and time, including 6000+ device upgrades across an entire business with multiple locations.Developed strategies to successfully migrate 60,000+ employees across the Asda estate, building clear and simple.

Leeds, England, United Kingdom

• Monitor and enable successful planning, execution, and integration of new underwriting processes and systems into the existing operations of the organisation. Evaluate and upgrade underwriting processes and identify.
• Implement and drive change management efforts to ensure operational excellence and surpass set goals.
• Establish and execute effective changes on multiple projects for risk mitigation as an underwriting lead.
• Formulate change management plans, including identifying the scope and impact of the change.
• Promote change adoption skills by building and maintaining high-level communications with stakeholders.
• Track, evaluate, and improve the progress and effectiveness of the change initiatives per set KPIs.Key Achievements

Leeds, West Yorkshire, United Kingdom

• Ensured strategic planning and management of daily underwriting operations for a global customer base aimed at improving customer experience. Oversaw and streamlined day-to-day operations of the underwriting functions.
• Demonstrated exceptional leadership skills, including deputising for ‘Head Of’; acted as Product owner for small change board, as well as advocate for lean with presentations to multiple audiences across the.
• Achieved 6% improvement on customer satisfaction NPS score and retention whilst representing 98% of the total subscription pool.
• Managed onboarding academy and decreased training time from 6 months to 3 months.
• Reduced SLAs by 50% by planning and executing a Lean Review project from proof of concept to delivery, winning a values award for my leadership.
• Achieved 50% reduction in turnaround time for policy issuance by improving underwriting process efficiency.

Leeds, United Kingdom

• Established and delivered specialised expertise related to all aspects of underwriting, risk assessment, and pricing within the context of the medical professional liability insurance industry. Supported the.
• Established, defined, and executed innovative solutions for the successful delivery of change projects.
• Devised effective training and support plans for team members to enable successful change implementation.
• Built and strengthened relationships/collaborations with cross-divisional stakeholders.Key Achievements
• Executed and administered a new operating platform from proof of concept to delivery.
• Represented underwriting in multiple work streams of large change projects.

• Led, trained, and guided a customer service team of 14 members on overall facets of ensuring maximum client satisfaction. Planned and conducted strategic training and development programmes for team performance.
• Met and exceeded requirements of defined service level agreements whilst steering and developing people.Key Achievements
• Integrated process improvements continuously to improve overall workflow and meet strict SLAs.
• Enhanced effectiveness of overall workflow by 30% by integrating process improvements.
• Optimised customer satisfaction through outstanding delivery of services.

• Monitored and ensured delivery of excellent customer service to maintain repeat business. Guided clients on offered products and systems. Co-operated with team members to meet and exceed set SLAs. Managed 25 customers.
• Expanded portfolio of clients by attaining and retaining potential customers.