Account Manager
CurrentOperate as the lead point of contact for all matters specific to health club partner accountso Provide support towards relevant initiatives for Club Partnerships, ClubConnect trainer management platform, Sell-Through of Certifications, Gymternships, Marketing, and Product Development to grow and retain existing accounts• Grew EOS Fitness account by 19 locations earning renewal of contract worth $162,700 in ARR during client’s budget cuts and existing ClubConnect platform issues• Created action plan to implement reporting enhancements, a Career Tracks program for trainer development, and updated club IDs integrating with EOS ADP platform to resolve site crashes• Gained placement of ClubConnect discounts on digital ad boards in all EOS gyms nationwide driving sell-through• Acquired 14 new partners in 2022 during emphasis on retention with site-wide issues directly affecting clients’ day-to-day platform use• Conduct strategy meetings with partners regularly to grow relationships and discover additional sell-through opportunitieso Hands-on content creation in ClubConnect’s LMS feature to provide education pathways, new-hire onboardings, and trainer development courses for key accounts including OrangeTheory, 24-Hour Fitness, EOS Fitness, and ClubStudioo Create and lead marketing campaigns for email distribution to Discount Partners and ClubConnect partners generating over $900,000 per month in sell-througho Step outside role to cover influx of Gymternship leads by assisting with call and email outreach to match candidates with NASM host facilitiesDaily collaboration with ClubConnect development team for site enhancements and bug fixes by communicating customer and self-reported platform issueso Leading project to enhance credential verification process to overcome growing backlog of unverified trainer certificationso Actively leading efforts towards site enhancements and API integrations to optimize 24 Hour Fitness’ education programs within ClubConnect