• Assisted kitchen staff with prep, service, and cleaning, ensuring smooth operations and high-quality food/service standards• Maintained ticket times between 6-8 minutes, improving operational efficiency by 60%• Enhanced service quality, leading to increased customer satisfaction satisfaction rates of 70%

• Produced schedules that consistently maintained labor costs under 14%, ensuring operational efficiency and cost control• Handled cash for server staff, ensuring safe accessibility and accurate bank deposits, contributing to financial integrity.• Led and mentored staff, enhancing team performance and maintaining high service standards.• Maintained a customer satisfaction rate of 90% or higher, showcasing commitment to service excellence• Helped build, advertise, and enhance current and new menu options, contributing to increased customer engagement• Used technology proficiency to troubleshoot POS systems, ensuring smooth operations.• Revamped bar program to introduce higher quality products, elevating the overall guest experience.•

• Managed a team to ensure a clean and welcoming environment for customers and staff at The Kingsley Bloomfield Hills.• Oversaw food and beverage ordering, ensuring timely delivery and customer satisfaction.• Implemented efficient processes to streamline operations and enhance overall customer experience.

• Created 5+ cocktail menus using extensive knowledge of liquor to enhance patron experience at Slows Bar BQ.• Managed a 24-seat bar, entertaining guests and ensuring smooth operations to provide exceptional service.• Utilized strong organizational and multitasking skills to meet customer, team, and business needs efficiently.

• Led a team of over 20 staff members, implementing standard operating procedures for continual improvement, enhancing operational efficiency by 60%• Conducted regular inspections to resolve unauthorized, unsafe, or ineffective practices, ensuring a safe and compliant environment• Delivered exceptional customer service, increasing customer satisfaction rates by 70%• Assisted with private dinners, food and beverage pairings• Assisted in beginning a new pop-up program for small businesses

• Conducted player and coaching personnel interviews for articles with hard deadlines• Researched teams to compile lists for publication, including injury reports and player status• Collaborated with photographers to enhance article impact for next-day reads

• Analyzed over 1000 financial transactions, maintaining high-quality production and ensuring operational efficiency• Managed CRM pipliness of 30+ partners, closing high-volume transactions and enhancing team performance• Created communication and production workshops, improving business efficiency and staff training• Worked closely with small businesses and trained them on proper way to submit complete documentation• Approved and denied over 1000 loans, abiding by government regulations

• Excelled in using "The First Five" conversation model to provide top-notch customer service in communication and production.• Managed over 100 transactions simultaneously while handling new calls and clients, showcasing exceptional multitasking skills.• Contributed to being a top-performing team in the Combine Region, achieving outstanding results for Rocket Mortgage.• Provided 5-star customer service, whether the outcome was an approval or denial, ensuring a positive experience for all clients.

• Collaborated with local government agencies to gather current information for production teams• Researched local and national periodicals for relevant news updates• Assisted reporters and camera crew by coordinating story locations and schedules• Conducted interviews with professionals and personalities for local news stories

• Operated cameras and assisted in producing 10 episodes for Season 9 of MetroArts at Detroit Public Television.• Ensured a high production rate to meet tight deadlines for the show.• Collaborated with the production team to deliver high-quality content for viewers.

• Guided consumers through the mortgage loan process, ensuring a seamless experience• Managed a busy schedule in a fast-paced environment, staying up-to-date with financial trends• Collaborated with team members to provide top-notch service and meet client needs