Ryan Britt Email & Phone Number

Saint Paul, MN, US

Eagan, MN

• Provide leadership, supervision, and direction to the Process Improvement Team.
• Serve Clinical Operations Production teams by creating process changes, documenting process changes and communicating process changes
• Apply change management theory to process changes to increase efficiency and adoption of change
• Solution efficiency gains in the highly regulated Medicare and Medicaid markets

Greater Minneapolis-St. Paul Area

• Managed two separate training teams in Clinical Review Government Programs
• Supervised ten direct reports including three pharmacists and seven technician trainers
• Inspired and led the strategy required to transition a 300 page paper manual to an online training database, a change that directly impacted 200 employees
• Leveraged survey data to refine areas for opportunity in training programs
• Implemented leadership strategy and vision to successfully develop training metrics that ultimately led to enhanced learner satisfaction
• Organized a training schedule that delivered 16 new hire training classes and an average of 175 separate training requests per year

Minneapolis, MN

• Initiated Organizational Change Management strategy into pharmacy and clinic communication impacting 1,800 stores on a weekly basis
• Achieved Certified Change Leader status to increase the efficiency of healthcare communication and the acceptance of change
• Collaborated with pharmacists and clinicians to create relevant communications content for technology enhancements and upgrades
• Leader and coordinator of technology update training calls to field leaders
• Owner and creator of healthcare department communication to headquarters on a monthly basis
• Updated and streamlined training plans, process pages, and knowledge articles to drive a more successful business

• Developed e-learning components while teaching a leadership course to college students
• Presented on topics such as leadership, strengths, talent, and conflict management
• Facilitated engaging discussion among course participants
• Cultivated and obtained specific outcomes from curriculum with blended learning strategies

• Created and implemented a year-round leadership training program for 80 staff members highlighting experiential learning, team building, and talent development
• Evaluated learning outcomes through assessment and made appropriate changes
• Recruited, hired, supervised, trained and mentored five professional hall directors
• Lead Change Manager for the new implementation of university-wide software system to improve student retention; presented status to Board of Trustees
• Facilitated monthly job training sessions for 70 student leaders
• Innovated new hiring practices and leadership development processes

• Recruited, hired, supervised, trained and mentored eight resident assistants and led a building of 264 residents
• Managed annual budget and coordinated programs and events in areas of conflict management, personal finance, and interpersonal development
• Mentored students as they encountered complex interpersonal situations

• Successfully led the challenge of converting an old hotel into a new residence hall
• Recruited, hired, supervised, trained and mentored seven resident assistants with the responsibility of 150 residents
• Mentored freshman through senior men in all areas of student life

• Organized the budget, calendar, weekly purchasing, and urgent requests for the director of men and boys
• Coordinated all donations received at Minnesota Teen Challenge
• Mentored and counseled many program participants who were battling severe addictions and poor behavioral patterns

Master'S Degree, Organizational Leadership

• Thesis: Using the Gallup Q12 to Maximize Employee Engagement • Coursework: Organizational Change, Managing Conflict through Dialogue.

Bachelor'S Degree, Psychology

Bachelor'S Degree, Biblical And Theological Studies