Ryan Brown Email & Phone Number

Winston-Salem, North Carolina, United States

-Responsible for the supervision and coordination of all housekeeping activities including the honor bar service and the cleaning and maintenance of the property. -Select, staff, recruit, hire, and train qualified housekeeping candidates.-Review MOD report for room moves, guest issues and special requests.-Prepare room assignments, distributing keys and assigning floors for all housekeeping staff each morning.-Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.-Assist with guest requests as required.-Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines.-Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.-Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies.-Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.-Prepare annual housekeeping budget.-Manage all employees in the Housekeeping Department ensuring the team is able to meet operational needs and deliver outstanding service and performance.

Elon, North Carolina, United States

-Worked collaboratively with all department managers to make sure operations ran smoothly in tandem with one another with the 4 Star Boutique Hotel.-Anticipated all guest needs and respond promptly & accordingly.-Establish and maintain standards for staff performance and customer service.-Maintained full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more. -Staffed the hotel departments appropriately.-Reviewed employee behavior, routines, appearance and performances programs for housekeeping, laundry, and front desk to ensure continuous quality improvement.-Conducted daily meetings to ensure that all departments are in working order.-Ensured hotel premises are clean, tidy, and ambient enough to receive and tend guests.-Monitored the coordination between the different parts of a hotel to ensure smooth and efficient operations.-Conducted assessments to review customer satisfaction and service recovery process.-Overseen the hiring, orienting, and training of hotel staff to ensure maximum revenue for operational management.

Greensboro, North Carolina

-Supervised Front Desk, Housemen & Housekeeping departments: hiring, training and development, performance evaluations, and assist with terminations.-Conducted assessments to review customer satisfaction and service recovery process.-Maintained Quality Assurance and Guest Service Survey scores within SALT Medallia.-Assisted General Manager in the development of the hotel's annual budget. -Maintained cost control systems for staffing, food and beverage inventory.-Enforced hotel and BPR Properties policies and procedures.|-Monitored the accounts receivable, accounts payable, and purchase requisitions of each department. -Maintained productivity and labor cost goals.-Ordered and received supplies to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies.-Conducted weekly department meetings.

Greensboro, North Carolina

-Focused on routine operational tasks and supervised others in their operational assignments.-Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and / or the Manager on Duty.-Assisted the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates.-Supported a number of areas at the property including : Housekeeping Engineering / Maintenance F&B PBX Bell staff Front Office and Banquets.-Supervised operations staff and kept employees compliant with company policies and procedures.-Maintained Quality Assurance and increased the Guest Service Survey scores within HySat Medallia.-Developed and maintained Bistro Food & Beverage Service Standards.-Enforced Hotel and BPR Management Properties policies and procedures.-Supervised entire operations to keep staff compliant with company policies and procedures.

Winston-Salem, North Carolina Area

Madison, North Carolina

Greensboro, Nc.

Greensboro/Winston-Salem, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area