Ryan Brown Email & Phone Number

Los Angeles, California, United States

● Spearheaded the following migrations: Docusign to Adobe Sign, on-prem file server to SharePoint/OneDrive, and Zoom to Teams● Ensures the operational health of Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability● Configure, manage, and support Microsoft Power Automate flows to facilitate organizations processes & procedures● Administrate, support and configure Microsoft 365 for new and existing users● Coordinated and assisted with migration from Windows 2019 server to O365 Cloud server● Created documentation and led training sessions for various apps and services including O365 apps, Adobe Pro, Adobe Sign, Zoom, and others

Fort Lauderdale, Florida, United States

● Managed Microsoft 365 environment as a Global Admin (Azure AD, Teams, Sharepoint, Exchange, Onedrive, etc…)● Onboarded/offboarded employees in Microsoft 365 and various SaaS applications● Oversee MDM environments Microsoft Intune, IBM Maas360, Verizon Business Portal, and Apple Business Manager● Remotely supported over 20,000 employees company-wide to resolve advanced technical issues.● Troubleshoot advanced hardware and software issues for Windows, macOS, and iOS● Remotely managed/troubleshooted thin clients (Dell VDIs) via Dell Wyse Management Suite and Citrix● Created several knowledge base articles for IT systems and procedures● Triaged tickets in multiple support queues and routed to appropriate departments.● Utilize project management tools such as Jira and Kanban Boards to organize and track IT projects● Lead IT orientation calls for all new hires on a weekly basis, resulting in onboarding over 150 new team members

Troubleshoot moderate level issues Monitored queue and triaged incoming tickets Provide support across all channels, including chat, email, phone, video, and in-personresolving software, hardware, and networking issuesSupport various services such as video conferencing, remote access, new internal products and mobile technology.Installs and upgrades desktop hardware, software, and peripheral equipment; configures system for optimum operations.Provides a full range of assistance and help to system and equipment users in the role of help-desk expert.Serves as liaison between vendor, technical support, network, and departments to resolve radio or personal computer operational problems; coordinates and implements corrective measures.Communicate plan, progress, and issues in a timely mannerVerify with the customer that the issue has been resolved and update the ticketing systemReceived multiple five star Google reviews from satisfied customers