Ryan Burns Email & Phone Number

Manchester Area, United Kingdom

• Collaborated with supply chain analysts to deliver timely, accurate production plans, ensuring stock intake and export ran according to schedule.• Performed stocktake duties, investigating discrepancies to minimize future errors.• Maintained material inventories to achieve production schedules.• Trained new staff on booking in and sending out systems.• Helped the company set up new workstations, including pc and printer monitoring and setup.• Helped troubleshoot staff issues with their workstation pc's and printers.• Set up excel worksheets for warehouse stock management and intake streamlining.• Regularly liaised with delivery staff to implement and maintain inbound and outbound schedules, maximizing team efficiency.• Booked in all our deliveries using multiple systems and excel sheets to record intake and streamlined the stock processing to get stock moving to the different departments where it needs to be.

Tewkesbury, England, United Kingdom

• Trained new and existing staff on new store software and helped implement the new software launch in store.• Dealt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction.• Oversaw training of new team members to promote productivity, accuracy and friendly service.• Effectively communicated with team members to maintain clearly defined expectations.• Filled out daily logs and created weekly reports detailing activities.• Proactively identified and solved complex problems impacting operations management and business direction.• Trained new hires on, sales processes, product knowledge, and overcoming objections.• Trained staff on operating procedures and company services.

Cheltenham, England, United Kingdom

• Communicated specials, promotions and offers to customers to help upsell additional products and increase revenue.• Monitored and authorised matters such as product returns, reductions, exchanges and voids.• Coordinated meetings with staff before store opening to communicate promotions, priorities and tasks to complete.• Answered customer requests with friendly, knowledgeable service and support.• Trained staff on operating procedures and company services.