Ryan Charter Email and Phone Number

- Coordinate and support projects, timelines, resources and budgets- Foster good relationships with clients and media representatives- Coordinate the creation and delivery of marketing assets (graphics, ad copy, media plans, etc.) - Maintain knowledge of Google Ads, Google Tag Manager, Google Analytics, as well asTwitter (X), Facebook / Instagram, LinkedIn, TikTok ad management and analytics platforms- Develop and maintain an understanding of clients and their industries- Update and maintain media schedules and budgets- Collect and analyze data to write competitive reports- Support marketing campaigns through strategic development - Provide clients with strategic insights on campaign and activation performance- Provide post-campaign and post-season analytical reporting - Create and present quarterly/yearly business reviews to clients - Create, manage, and analyze Meta and programmatic marketing campaigns - Work with third-party vendors to launch timely and successful marketing campaigns- Collaborate with clients and team members on campaign strategy

- Onboard fellow management staff with internal software systems- Regular meetings with third party IT, systems, and security companies to review policies and procedures- Manage customer and client relationships with the organization- Maintain community relationships within and outside of the organization- Support the Marketing Director through social media content creation and monitoring- Represent the organization and department in community-held events and meetings- Facilitate community, staff, and client events- Support the organization’s non-profit efforts through administrative services- Organize, oversee, and coordinate financial aid program for low-income families- Hire, train, and manage a staff team of 10+- Facilitate implementation of technological upgrades for office space and payment systems

- Staff hiring / training- Management of supporting staff- Staff scheduling- Creating staff safety training guidelines and presentations- Weekly financial budget balancing for front desk cash registers- Aiding department head in organization-wide transition to new software systems- Handling disgruntled staff / customers, supervising staff- Coordinating with other department Directors and Managers to ensure smooth operation of the organization- Technology repairs and support (onsite and remote)

- Assisted the Media Director by performing post-campaign analysis of the tactics used- Assisted the Media Director to create performance reports for client-facing meetings- Assisted various departments in the organization to aid with campaign strategy development, administrative tasks, and assigning job tasks- Participated in various client presentations and status meetings- Developed strong time-management skills by completing my internship while maintaining a full-time management position elsewhere

- Interviewing, hiring, and scheduling staff- Coordinating bi-weekly membership payments- Approving and submitting daily paperwork- Reviewing monthly health and safety inspections of club- Coordinating outside cleaning company and managing cleaning scope for club- Managing club finances and budgets- General building maintenance including sweeping of floors, equipment cleaning and maintenance, minor building repairs- Member satisfaction and conflict resolution- Handling petty cash- Management training (paperwork/staff payroll approvals, various tasks assisting the General Manager)- Membership and product sales- Performing monthly health and safety inspections of club

- Organizing ice rink schedule and ensuring timely floods and setup for client bookings- Pro Shop sales and customer satisfaction- Scheduling shifts, resolving internal conflicts- Coordinating client bookings, payments, and account standings- Understanding the use of chemical cleaners and power equipment, as well as operating the Zamboni- Monitoring building security and safety by performing such tasks as locking doors and checking electrical appliance use for hazards- General building maintenance, minor building repairs- Customer service and food preparation