Ryan Conroy Email & Phone Number

• Oversaw partnerships with 32 organizations nationwide for innovative Returning Citizen Stimulus (RCS) direct payment project, with more than 7,500 partner clients paid $19+ million
• Trained external staff in legal and technical processes necessary for RCS payment facilitation
• Managed internal customer support team that served as primary ground-level contact for RCS partner staff
• Designed and implemented new strategies to improve access to vocational training and education for Tulsans with a history of incarceration or other legal system involvement
• Directed vocational training stipend program available to clients of eight local service providers
• Organized coalition of Tulsa re-entry service providers that seeks to build power and encourage resource sharing

New York, NY

• Oversaw CEO NYC’s Supportive Services unit; supervised LCSW team manager
• Managed project partnership with City of New York and outside health provider; integrated new mental health services supporting the needs of 1,500+ clients annually
• Chaired organization-wide committee tasked with unifying CEO sites in accepting individuals with certain stigmatized convictions
• Met with public officials to advocate for organizational priorities such as parole reform and expanded re-entry funding
• Collaborated with technical team supporting Salesforce instance redesign; served as pre-launch trainer for nationwide staff
• Maintained core responsibilities from previous Senior Manager of Outreach and Intake role

New York, NY

• Served as chief program liaison between CEO NYC and NYS Department of Corrections and Community Supervision
• Redesigned automated data reporting processes to satisfy new contract requirements with government partners
• Oversaw full-scale transition of client daily pay system from manual check distribution into digital-friendly approach
• Provided guidance to other CEO offices in New York State around outreach, data reporting, and client pay systems
• Maintained core responsibilities from previous Manager of Participant Outreach and Onboarding role

New York, NY

• Supervised participant Outreach and Intake teams
• Designed and analyzed Salesforce reports and dashboards to manage performance toward key organizational goals
• Managed client enrollment and engagement operations for high-profile Pay for Success RCT
• Ensured Intake unit compliance with program rules and employment law when onboarding up to 60 new clients weekly

New York, NY

• Worked within a team to coordinate client referral for CEO’s flagship office
• Endeavored to reach team-oriented goals, including for Pay for Success RCT
• Maintained strong, communicative relationships with government partners and other key stakeholders
• Based partially out of NYC area parole offices and prisons

New York, NY

• Coordinated CEO NYC volunteer programs as AmeriCorps VISTA member
• Managed volunteer relationship with Accenture plc as primary event contact
• Facilitated an array of events with volunteers and clients from diverse backgrounds

Milwaukee, WI

• Conducted research for a higher education resource guide for undocumented students