Ryan Darner Email & Phone Number

United States

Remote

★ Chart courses for optimal digital marketing systems for emerging DSOs and group practices, basing all decisions around data and the goals of lead generation; recruiting talent; branding organizations; and driving share, revenue, and profit growth. ★

Cincinnati, Ohio, United States

★ Stepped into the company’s worst-performing territory ranked 14th out of 14 nationally, and developed and implemented a strategic turnaround plan to course-correct. Achieved >86% quality / customer satisfaction metric—an 8-point improvement from 78% in 2019—and secured the #2-ranked position in the company, closing in on the #1-ranked territory. ★ ➤ Shaped and scaled the territory, achieved top rankings for new contract acquisition with both AR and AAR partners, served as a new-hire trainer for all new territory managers in the Central Region, and was earmarked as the next Market Manager.➤ Championed a “Driver Events” project, analyzing field events to define training needs and create a blueprint for coaching presentations now delivered to drivers across a 14 state region; became the ‘go-to’ SME, for driver events.➤ Selected as a Citizenship Ambassador—a role only achieved through recommendation—and worked to create and maintain a positive workplace culture with open communication and a shared drive for continuous performance improvement. ➤ Received the 2021 Going the Extra Mile Award, demonstrative of outstanding service to members and the AAA Club following turnaround of the Indiana territory; contributed to business decisions such as capital expenditures and region expansions.➤ Promoted the voice of the customer and brand through a “Keeping Members Informed” project, leading a team in creating guidance for drivers in their communication with AAA members through coaching on tone and required verbiage.➤ Hosted a Cincinnati State Automotive Department student during a 3-month co-op opportunity, securing corporate approval for the program, providing targeted coaching and mentorship, and cultivating interest in joining the organization.

Lexington, Kentucky, United States

★ Delivered on 100% of all key performance indicators (KPIs), a significant achievement given the merging of 2 regions and the expansion of service base from 1.6 million to 6.2 million members. ★ ➤ Drove regional preparedness to handle an increased volume of members and field calls, integrating staff following the merging of regions, identifying training needs, and allocating budgets and compensation incentives appropriately.

Cincinnati, Ohio, United States

★ Onboarded and trained new dispatchers; facilitated ongoing professional development for existing team members; and worked diligently to identify opportunities for recurrent training, targeted coaching, and succession planning. ★ ➤ Earned rapid promotion to QA Analyst by demonstrating the ability to optimally allocate resources; plan and manage efficient territories; and cultivate continuous performance improvement through driver communications, training, and critical feedback.➤ Ensured expeditious response to road service events, identifying best-fit resources to serve members’ needs, communicating with station owners to resolve issues quickly, and maintaining constant driver contact to monitor service delivery.