Ryan Darner Email & Phone Number

Wesley Chapel, Florida, United States

Provide prompt and professional service to customers. Ensure excellent customer service by addressing inquiries, identifying service needs, and resolving concerns. Accurately estimate costs and completion times, settle accounts, and keep customers informed through various communication channels. Coordinate repair work to ensure quality and timely completion, secure customer approval for repairs, and ensure accuracy in pricing and documentation. Exceed sales goals, deliver vehicles in perfect condition, and build relationships with both repeat and first-time customers. Proactively contact customers for service reminders and follow up on service completion, handling calls efficiently and reviewing charges to prevent any surprises.

Successfully achieved store sales goals and service objectives by managing and growing relationships with Professional Customers and executing targeted action plans. Handled recruitment, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members. Ensured the execution of inventory and operational standards while coaching Team Members to meet Customer expectations for both DIY and Professional services. Oversaw manager-on-duty responsibilities, including task assignment, floor management, safety, and opening/closing duties. Led change management initiatives and fostered a respectful environment for both Customers and Team Members. Provided DIY services like battery installation and testing, assisted with regional functions, and reviewed business reports, such as P&L statements, holding Team Members accountable for performance.

Brandon Florida

In the role, led overall operations and ensured compliance across multiple stores within the assigned region. This involved supporting company initiatives to align with the broader company strategy, fostering a high-performance, customer-centric culture. A critical part of the role was monitoring performance goals for each store, which encompassed key metrics such as customer retention, unit sales, telephone conversions, and adherence to safety standards.A key focus was on identifying training and development opportunities for teammates, ensuring they had the tools and knowledge to excel in their roles. Managed the Profit & Loss (P&L) for the assigned area, with a specific emphasis on driving growth in B2B business. Ensuring compliance with safety policies was a top priority, along with effectively resolving customer escalations to maintain customer satisfaction.Collaboration was essential, working closely with regional teams and Store Support Center staff across various departments, including Human Resources, Finance, and Marketing, to address a wide range of needs. Engaged with teammates to improve retention rates, consistently delivering on commitments, and contributing to a positive work environment.

Tampa/St. Petersburg, Florida Area

Managed the efficient operation of the repair shop by scheduling work, ordering parts, and ensuring job quality and timely completion. Assisted customers with tire selections and under-car repair services, while effectively communicating safety and mechanical issues. Maintained a safe work environment and upheld shop housekeeping standards. Demonstrated expertise in under-car repairs, alignments, tires, and exhaust systems.

New Port Richey Florida

Managed the efficient operation of the repair shop by scheduling work, ordering parts, and ensuring job quality and timely completion. Assisted customers with tire selections, wholesale tire sales, and under-car repair services, while effectively communicating safety and mechanical issues. Maintained a safe work environment and upheld shop housekeeping standards. Demonstrated expertise in under-car repairs, alignments, tires, and exhaust systems.