Ryan Dennis Email & Phone Number

Charlotte, North Carolina

• Greets all guests at the door welcoming them to the hotel and offering complimentary valet service. Ensures guests have everything they need for a comfortable stay and remains on-call to respond to service requests..
• Nominated as 2010 Franchise Player of the Year as a result of excellent service.
• Selected as designated bellman for President Obama and his staff during the 2012 Democratic National Convention to personally attend to their hotel needs.
• Quickly and efficiently unloads luggage and escorts guests to their room upon check in.
• Provides valet service by safely moving guest vehicles to designated parking areas upon arrival.
• Clearly explains and demonstrates all room features and introduces hotel amenities.

Charlotte, North Carolina Area

• Providing a high-level of customer service and guest services support to various guest visiting the hotel. Addressing all inquiries of arriving and departing guest; while making necessary recommendations and local.
• Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed
• Communicate parking procedures to guests/visitors, vendors and staff members
• Maintain and secure confidentiality of proprietary information
• Working closely with Management Team to improve client satisfaction

Charlotte, North Carolina Area

• Patrolled the mall to provide a safe and secure environment for shoppers and retailers. Monitored CCTV cameras to identify potential problems and respond accordingly. Addressed guest questions, gave directions, and.
• Conducted parking lot patrol to deter suspicious activity and assist guests in finding their vehicle and loading packages.
• Escorted shoppers and employees to their vehicles at night to ensure safety.