Ryan Dow Email & Phone Number

Working at Cantel.

Minnesota, United States

Minneapolis, Minnesota, United States

• Provided technical support for end user desktops, laptops, thin clients, stand-alone printers, and peripherals.• Upgraded desktops and laptops from Windows 7 to Windows 10• Coordinated with IT Departments to provide solutions for End Users (Ex. Worked with WINTEL, Security, and Active Directory to provide a virtual server to replace a desktop PC acting as a server).• Worked with End Users to ensure that Offsite Backup solutions were working properly.• Answered questions on how to request new equipment, set up new software, address equipment performance concerns, and report security incidents.• Reviewed and tracked hardware inventory in a ServiceNow CMDB (Configuration Management Database)

• Provided troubleshooting support for software and hardware issues.• Assisted clients with hardware and software installation.• Assisted Security Department with eliminating virus and malware issues.• Assisted Messaging Department with issues regarding Outlook and Exchange.• Assisted Active Directory with account lockout and VPN issues.• Set up print queues for new printers on Windows 2003 Server. • Escalated tickets to other technicians or departments as necessary..

Performed troubleshooting for IBM and Dell equipment - including laptops, desktops, and printers - through desk-side visits or remote support. Configured Blackberries in a Lotus Notes environment. Managed a queue of incoming service request tickets using ManageNowTracked equipment information - including asset ids, serial numbers, model numbers - for Square-One Asset Tracking Database.Provided installation support for IBM and Dell desktops, laptops, printers. Provided installation support for bundled and non-bundled software applications - including Microsoft Office 2003. Installed RAM, display adapters, and other hardware. Imaged laptops and desktops according to company specifications using Symantec Ghost. Escalated tickets to other technicians or departments as necessary.

• Performed troubleshooting for IBM and Dell equipment - including laptops, desktops, and printers - through deskside visits or remote support.• Configured and performed troubleshooting for Lotus Notes.• Configured Blackberries in a Lotus Notes environment. • Managed a queue of incoming service request tickets using ManageNow • Tracked equipment information - including asset ids, serial numbers, model numbers - for Square-One Asset Tracking Database. • Provided installation support for IBM and Dell desktops, laptops, printers. • Provided installation support for bundled and non-bundled software applications - including Microsoft Office 2003. • Installed RAM, display adapters, and other hardware. • Imaged laptops and desktops according to company specifications using Symantec Ghost. • Escalated tickets to other technicians or departments as necessary.

• Provided installation support for Dell desktops, laptops, printers. • Imaged laptops and desktops according to company specifications using Symantec Ghost. • Provided installation support for bundled and non-bundled software applications - including Microsoft Office 2003 - in an SMS environment. • Fielded client questions about new hardware and software. • Managed a queue of incoming service request tickets. • Tracked information on service requests, including model numbers, serial numbers, and completion time. • Escalated tickets to other technicians or departments as necessary.

• Provided technical end-user support by phone and in person for employees of Saguache County Credit Union. • Resolved printer, workstation, and network issues. • Installed Windows XP and system updates. • Upgraded hard drives, RAM, and network adapters. • Installed printers, document scanners, all-in-ones, and other peripherals. • Supervised tape backup protection. • Trained staff on the use of new technology. • Tracked purchases and shipment of new hardware and software. • Created documentation on hardware and software maintenance. • Installed and performed troubleshooting network equipment, including Ethernet hubs, switches, print servers, Dial-up modems, and DSL modems. • Upgraded single user dial-up Internet access to high speed DSL, shared through a 3com Cable/DSL Internet Gateway. • Implemented a Virtual Private Network for SCCU to access its in-house data processing system from a remote branch location. • Configured a Dell PowerEdge Server with Windows 2003 Small Business Server with Ewan O’Leary of Interaxion Group

Bachelor Of Arts - Ba, Computer Science

Bachelor Of Arts, Computer Science