Ryan Eldredge Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

• Coach and manage the Member Services team in handling Salesforce cases (inbound contacts), including telephone calls, emails, and mailed communications.
• Guide and oversee the team’s use of Service Cloud and Amazon Connect. Help test the new phone tree and coordinate with IT, Moore Rapport, and the team.
• Participate in weekly project calls with Moore Rapport and with IT to facilitate the smooth launch of case and phone management to Moore.
• Coordinate with program staff to draft scripts and talking points about EDF’s policies and program work to address member and public inquiries.
• Demonstrates self-awareness, cultural competency and inclusivity, and ability to work with colleagues and stakeholders across diverse cultures and backgrounds.
• Auditing procedures to ensure communications are handled efficiently and effectively. Regularly communicate any updates needed to respond to frequently asked questions and new issues/inquiries as they arise.

Washington, District Of Columbia, United States

• Identify opportunities for donor outreach, including donors new to the program, significantly upgraded giving, and notable gift anniversaries.
• Develop and oversee an automated stewardship plan to contact new Leadership Team members, $4,000+ LTs, LYBUNT Leaders, and other high-value donors.
• Work with the Sustainer consultant and Sustainer Working Group to develop and implement a Leadership Team (cumulative annual donations of $500-$4,999) and Annual sustainer programs.
• Implement workflow systems to enhance efficiency of operations
• Coordinate online outreach to donors via Development emails and other online communications and event invitations.
• Speak or correspond with donors or their representatives to help facilitate their gifts, receive and record their communication and recognition preferences, update their contact information, and field other similar.

Washington DC-Baltimore Area

• Identify opportunities for donor outreach by the Catalyst Circle Director, including donors new to the program, significantly upgraded giving and notable gift anniversaries.
• Speak or correspond with Catalyst Circle donors or their representatives to help facilitate their gifts, receive and record their communication and recognition preferences, update their contact information and field.
• Coordinate online outreach to Catalyst Circle donors via Development emails and other online communications and event invitations. Oversee opt-ins and the handling of unsubscribes and bounce-backs in partnership with.
• Support the Catalyst Circle Director in entering donor interactions into Salesforce.
• Document the program’s policies, practices and procedures and collaborate with peers to ensure we are operating in accordance with established procedures.
• Manage all aspects of the timely acknowledgement and receipting of Catalyst Circle donations. Review incoming gifts and individual donor histories; select and tailor appropriate acknowledgement language; produce and.

Washington D.C. Metro Area

• Stay up to date with EDF's programs and policies to best articulate and respond to all incoming questions on our work.
• Formulate policy summaries to articulate to our members in our One note.
• Proofread all 501(c)3 and 501(c)4 emails.
• Handle incoming telephone calls, mail and emails from members, activists and the general public with the utmost of care, attention and respect by addressing their problems and negotiating a mutually satisfactory.
• Troubleshoot and resolve emerging issues as well as engage with and delight members by leveraging cultivation opportunities to establish rapport.
• Advocate for members by communicating members’ questions and concerns to the Membership team at large to improve communications.

Washington D.C. Metro Area

• Stay up to date with EDF's programs and policies to best articulate and respond to all incoming questions on our work
• Address all incoming telephone calls, mail and emails from members and the general public by resolving their problems, issues and concerns
• Maintain integrity of our member database through regular updates of donor records

Arlington, Virginia

• Managed front office and customer service relations, reactive and proactive customer escalations, and ensuring the front desk exceeds the customer's expectations.
• Worked with reservations and front office department to ensure revenue oversight
• Assisted reservations department and led front desk oversight of VIP contracts with our Sales Department

Washington D.C. Metro Area

Research assistant and a translator at the Wilson Center for Professor Donny Meertens on her current work in progress on Land Restitution, Gender Equity and Rural Development in Colombia for the Oxford Handbook

Washington D.C. Metro Area

Research assistant and translator at the WWICS, working with Professor Martin Sherwin on his current book, “The Past, Present and Future Influences of the Cuban Missile Crisis on Global International Relations" and senior scholar Sharon Bissell Sotelo from the MacArthur Foundation on her work regarding Mexico-US Relations under Pena Nieto and Barack Obama.

Washington DC

Joint internship with the Woodrow Wilson International Center for Scholars, researcher and analyst of Comprehensive Immigration Policy under President Obama

University Of Utah

I returned in August of 2012 from a 7 month internship with the Hinckley Institute of Political Science through Ascend Humanitarian in Cusco, Peru. I worked with impoverished communities in the Sacred Valley and Cusco, working to implement improved kitchen ventilation, ecologically friendly water latrines and other developmental projects to improve basic.

Cusco, Peru

I worked with CEO and Founder of Ascend Travel Peru Tim Marti in helping to design his webpage, leading and constructing developmental projects for the impoverished rural population in Cusco and the Sacred Valley, maintained essential business contacts in the San Blas Area, and handled various administrative tasks.

Salt Lake City

Responsible for accounting, clientele relations, scheduling, runner, marketing and advertising.

Mid-Level Fundraising Certificate

-The fundamentals needed to set up a successful mid-level program -How to set up your data correctly so you can measure your program.

Advanced Certificate, Nonprofit Management

B.A., Political Science; B.A., International Studies

Spanish, Latin American Studies, And Urban Development

I was a full-time exchange student in Montevideo, Uruguay, for six months.