Ryan Fitzpatrick Email & Phone Number

Washington, DC, US

• Manage P&L and growth for 3 states through development and direction of long term and day to day insurance product strategy
• Analyze results to implement underwriting, rating, contract, process and application improvements and iterate on current product
• Coordinate across multiple departments for entire product lifecycle from development to implementation and monitoring

• Managed multiple competitive product data reviews to provide information, support, and recommendations to over 10 internal product line teams
• Researched and analyzed competitive intelligence to inform product lines on potential strategic direction, including items such as credit modeling, driving behavior, Spanish speaking availability, and package bundling
• Spearheaded project to create searchable competitive intelligence data repository and implemented across all internal user organizations
• Lead and developed a team of 7 analysts to research and analyze competitor products and processes

• Analyzed company’s vehicle data collection and DMV reporting processes for potential improvements, resulting in a reduction in number and type of errors worked by underwriting teams as well as a process change that cut.
• Managed project team that examined GEICO's competitive position in Illinois using recorded sales calls, sales data, mystery shopping, and user testing, presenting findings and recommendations to senior management.
• Operated as scrum master for new product vehicle data team, working with stakeholders resulting in IT prioritization of multiple vehicle team initiatives for first product iteration

• Researched, designed, and implemented projects to ensure compliance with licensing laws and regulations
• Analyzed and coordinated team responses for legislative and regulatory changes and state audits
• Trained new team members on licensing processes countrywide
• Created requirements for licensing system changes and updates

• Billed and collected over eight million dollars in accounts receivable, taking one of the team’s largest and most challenging accounts from over two millions dollars past due to all paid in less than 3 months
• Built relationships directly with clients, account managers, and customer service reps to reduce miscommunication and improve issue resolution times
• Part of team built to reimagine how we communicate with various stakeholders as we try to collect on accounts
• Mentored and coached other associates on skills and best practices

Bachelor'S Of Science, Business Administration And Management, General

Bachelors Of Science, Business Administration And Management, General