Ryan Goodrich Email & Phone Number

Hereford, Az, Us

Sierra Vista, Arizona, United States

Sierra Vista, Arizona, United States

Security+ course instructor for military members. CFD-IC / ABIC Cert. Teaching Threats, Attacks, and Vulnerabilities, Architecture and Design, Implementation, Operations and Incident Response, Governance, Risk, and Compliance. Subtopics included VLSM, Identity and Access Management, Risk Management Framework.

Sierra Vista, Arizona, United States

In-processing, clearance verification, training, security (physical and IT)

Irving, Tx

Dallas, Texas

Sales Associate

Military Veteran Currently Seeking: Customer Service Supervisor, Sales Manager,

Training for SalesForce Certification

Harrisburg, Pennsylvania Area

Responsible for handling over 50 customer interactions per day, including escalated calls. Coached and trained peers on customer retention, rapport and relationship building, and persuasive communication. Helped others set goals to achieve advancement. Selected 1 year early and among Top 5% of eligible applicants for Leadership Training Scored in Top 10% of peers—2 times average Sales Rate; 92% first-call resolution rateWell versed in the practice and training of consultative selling or needs-based sellingOutpaced peers in customer retention—among Top 3% qualified to resolve escalated callsCoached underperforming CSRs—achieved 100% meets or exceeds metrics and standards after trainingInstructed 50+ new hires through Peer-Advocated Learning—100% success rateConsistently called upon to train agents in technology and help agents better explain technology as a solutionAchieved exceptional customer satisfaction scoresConsistently sought out for leadership, advice, and mentorship

Harrisburg, Pennsylvania

Bootstrapped business from zero to over $15,000 monthly revenue within 12 monthsEnabled business expansion through training initiatives to boost partner’s competenciesDeveloped and implemented low cost marketing campaigns to maximize profitability and ROI (Return on Investment)Supervised and led teams through several multi-phase projectsMeticulous attention to detail combined with excellent customer service led to consistent repeat business

Old Saybrook, Ct

Responsible for supervising dealership sales staff ensuring each member achieved sales goals and maintained metrics, monitoring of all front end sales operations, developing plans and strategies to boost bottom-line and driving sales, and delivering coaching and training to impact results. Weekly reports to owner regarding ROI on advertising and lead generation campaigns. Served as second Finance and Insurance Manager.Forged plan that boosted sales rate 300%—10 to 30 monthly units—saved franchiseRemodeled digital advertising and marketing—boosted internet presence and foot trafficCoached sales staff on sales techniques of rapport building, follow-up, and relationship building—doubled staff’s conversion rates, on averageResearched and implemented new CRM (Customer relationship management) system—enabled efficient and accurate tracking of customer data, resulting in significantly fewer errors, higher sales, and higher repeat businessAchieved individual sales record—tripled best month by any individual—12 units vs 4100% on time funding of all finance and insurance contracts

Various Cities, Usa

Responsible for managing a fast-paced, dynamic team that consulted with dealerships. Identified ways to streamline processes and deliver high-impact sales. Analyzed internet sales programs to ensure a strong, sustainable ROI. * Streamlined internet marketing programs—cut expenses and reduced labor time by 50%* Implemented new inbound/outbound calling program and coached sales staff on new consultative sales approach—generated a 30-50% increase in number of appointments* Delivered 100% on-time rate and 99% network uptime rate for 24 events per year* Achieved Top 25% GCI as sales staff, even part-time among other responsibilities

Tucson, Arizona Area

* Earned squadron “Excellent” ratings with “Zero Discrepancies” on Operational Readiness Inspections * Ensured 100% aircraft and pilot safety through thorough examination, inspection, troubleshooting, repair of aircraft components, and following exact specifications

Industry Certification, It Security Associate

CompTIA Network+ (N+) and Security+ (S+)

Salesforce Administrator

Ongoing training in conjunction with paid internship aimed at securing salesforce certification.

Business Coursework

40+ hours coursework in Effective Coaching of Direct Reports; Business Finance; Managing Difficult Interactions; Coaching for Positive.