Ryan Herb Email & Phone Number

• Concentration on the analysis of system data, allowing for the correction and proper implementation to assist the PEO Tax Team in the accurate filing of state tax returns, by driving ongoing team-wide process.
• In charge of maintaining the process of requested corrected W2s and the distribution of these to our operations team.
• Coordinates the PEO Tax Team’s efforts during the quarter-end process by scheduling and leading bi-weekly meetings with key players in the quarterly filing and payment process.
• Responsible for the coordination and completion of the quarterly ESAC audit process for the state-level agencies

• Responsible for the tracking of client transfer movement into and out of PEO, for proper setup through the Core Advanced and Taxpay systems to ensure accurate payment and filing of quarterly returns.
• Concentration on the setup, payment, and filing of transfer, Combo, and Dual Platform clients with California.
• Responsible for the Taxpay duties of manual system manipulation to ensure timely and accurate client collections and payments.

 Answered and responded to an average of 40-60+ calls per day from HRS field personnel on Operations Service Center ENS queues to ensure timely product support to field personnel. Demonstrated thorough product knowledge and effective customer service skills through regular call monitoring and other quality control methods. Acted as a liaison with.

Allentown, Pennsylvania, United States

• Partnered with Human Resource Managers and their teams to effectively provide top-level payroll and human resource services.
• Managed and oversaw operations of a team of 10 Premier Human Resource Payroll Specialists, 9 of whom work from home or remote locations.
• Managed the onboarding and transition of clients on and off of the HR Solutions platform.
• Researched and collaborated with corporate Retirement Services, Paychex Insurance Agency, etc. to provide the service necessary or assist in correcting a service issue.

Allentown, Pennsylvania, United States

• Managed and oversaw operations and planning for the Branch Support Team consisting of 4 Administrative Support Specialists, 2 ENS/Taxpay Specialists, and 1 Amended Return Specialist, focusing on supporting the branch.
• Assisted in the establishment of policies for 3 sub-teams and implemented all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service and support to branch partners.
• Provided technical expertise on multiple product lines to resolve client concerns and Paychex policy or procedural issues. Collaborated with Regional and Corporate personnel to identify and resolve system problems.
• Researched and proposed enhancements to existing products’ operational processes to create efficiencies and maintain service levels.
• Responsible for the coordination of the QE/YE process including processing, printing, packing, and delivery of recalculated QE/YE information and amended returns.
• Supervised the timely and accurate completion of all ENS/Taxpay-related functions, including Data Integrity

Harrisburg, Pennsylvania, United States

• Assisted the Branch Manager with the development of branch goals and improvement strategies to achieve branch operational objectives.
• Developed and maintained relationships with sales, payroll operations, HR Solutions, IT, Accounting partners, and other Paychex service organizations to ensure optimal service to clients with minimal breakdowns between.
• Managed operations and planning for a Core Advanced payroll team consisting of 2 Implementation specialists, 1 Taxpay/ENS specialist, and 4 payroll specialists handling 1700 clients and posting the best client.

Bachelor Of Arts (B.A.), History

Activities and Societies: Football - Team Captain

Education record