Ryan Herb Email & Phone Number

Birmingham, Michigan, United States

Birmingham, Michigan

• Daily interaction with customers and trade professionals via phone, email, and in-store appointments to select products specific to each clients’ design needs.
• Generated presentation materials for client quotes and sales.
• Stayed current on industry trends, changes, and participated in professional development opportunities to strengthen product and service knowledge.
• Profile, target and prospect trade professionals within and beyond existing customer base.

Troy, Michigan

• Managed day-to-day operations, including supervision and assignment delegation for 30-member team per shift, while maintaining a high level of morale and team work on service floor.
• Oversaw recruitment, performance and scheduling of bar and host staff.
• Facilitated on-site staff training and developed processes and procedures to increase daily efficiency.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Analyzed employee workloads to meet seasonal fluctuation needs.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking. This included weekly inventory and ordering of all liquor, wine.

West Bloomfield, Michigan

• Welcomed guests with personable attitude and smile. Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Proved the ability to multitask, handle multiple parties, and resolve guests' opportunities, all while maintaining exceptional hospitable service in a demanding high-volume setting.
• Educated new service staff on the menu, memorization strategies and how to convey information in a positive and upbeat manner.

Troy, MI

• Cleaned interior/exterior windows, gutters, and downspouts of residential homes and commercial businesses.
• Transported crew in company vehicles to job sites.
• Kept gear and equipment in good working order by conducting inspections and completing minor repairs.

Flint, MI

• Created an exceptional 6-week menu rotation executed with precision to regularly satisfied patrons.
• Prepared and served nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
• Modified standard recipes to account for ingredient issues or customer requests, including allergen or dietary restrictions.
• Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

Fremont, OH

• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Trained current employees on additional job positions to maintain coverage of roles at all times.
• Organized event floor plans for catered events ranging from 30 to 475 guest.
• Supervised catered events and determined efficient work schedules to keep events properly staffed and moving flawlessly. Outcomes included quick service, improved efficiency, and enhanced guest satisfaction.
• Designed menus, brochures, and advertisements for marketing new menu items and services.
• Assisted in food preparation for daily business and private catered events ranging from 10 to 800 guest.