• Responsible for checking guests in and out of the Hotel.• Issues room keys, pamphlets, directions, etc.• Assists guests to their rooms when circumstances warrant.• Answers various questions from guests.• Computes bills, collects payment, and makes change for guests.• Maintains coffee levels and freshness throughout shifts.• Runs and maintains various daily reports on the computer for management.• Assists guests with reservations via telephone and in person.• Uses OnQ Property Management System to aid in day-to-day operations.

• Completed Basic Shift Management Certification.• Manage shifts and/or areas without supervision.• Train and educate crew on personnel policies, security and safety procedures.• Enforce and manage food safety and sanitation requirements and practices.• Effectively use pre-shift and shift planning tools to meet volume demands.• Maintain profit controls including food cost, labor, waste and cash.• Support marketing and promotions to maximize sales potential.• Contribute to the hiring, and performance appraisals of retention of crew.• Act as service ambassador to ensure customer satisfaction with zero complaints on record.• Achieved the store’s fastest Drive-Thru times for a Saturday lunch hour.