Ryan Jones Email & Phone Number

Western Canada / Québec

• Reporting to the Director, Mission Shared Services, I am responsible for coordinating and assisting in the fulfillment of travel wishes in partnership with key travel partners and coordinate logistics for wish kids and.
• Provides assistance and support to Wish Coordinators across the organization in the fulfillment of individual “I wish to go” wishes (including booking air and ground travel, accommodations, excursions, travel insurance.
• Conducts research to determine suitable options, services, and resources to enable best-in-class wish experiences for Make-A-Wish families
• Coordinates travel arrangements that align with on the ground “wish assist” details that are coordinated by chapter-based Mission Delivery teams.
• Communicates and coordinates with required suppliers, partners and other Make-A-Wish® partners to ensure the seamless execution of wishes
• Works closely with National Corporate Alliances team on the coordination of travel wishes supported by National Make-A-Wish® partners

• I oversaw the creation of a digital video production studio specializing in live online video streaming. I am responsible for the creative development and direction which includes the following:
• Development and creation of media assets including audio, video and animation for audiences targeted at the 25-54 adult demographic for three live streaming media channels
• Executing live digital broadcasts for hundreds of concurrent viewers multiple times weekly
• Social media marketing and creation of an active online community with a focus on improving the brand and enhancing the community experience
• Partnering with charities to create campaigns for fundraising initiatives with specialized marketing and promotions
• Working with game studios to increase brand synergy

Calgary, Alberta, Canada

• Reporting to the Airport Support Desk Team Lead and Senior Manager, Airports, my duties and experience includes the following:
• Provide Airports with identification and entrance requirement support for domestic, trans-border and international flights;
• Provide technical and troubleshooting support to internal teams: airport agents, airport supervisors, airport management, and other Swoopsters;
• Update and maintain government watchlists and provide support to airports as required;
• Respond to all inquiries from customs and immigration regarding Swoop airports or travelers;
• Provide airport support with system overrides and elevated system access, when required;

Saskatoon, Saskatchewan, Canada

• Reporting to the Station Manager and Guest Services Manager, my duties and experience at WestJet included the following:
• Trained in domestic, transborder and international departures and arrivals
• IATA 735D certified
• Twice elected to WestJet's Occupational Health & Safety committee
• Worked on fare class realignment projects to prepare for 787 Dreamliner additions
• Audited WestJet's airport operations at YXE as part of regular OH&S inspections

Saskatoon, Saskatchewan, Canada

• Reporting to the Station Manager, I oversaw the airport renovations and common-use changeover for WestJet at YXE Saskatoon Airport, including:
• Common-use terminal installation and changeover
• IT and systems installation and changeover
• Trained staff in all new equipment and systems, including new IT systems, common use terminals and new baggage facilities
• Liaised between WestJet and the airport authority to ensure all needs were met for both parties
• Deconstruction of facilities and removal of older equipment to be replaced, including those with internal and sensitive information, to be disposed as per company requirements

Saskatoon, Saskatchewan, Canada

• Reporting to our Team Lead and our Internal Coordinator, my responsibilities at SAI included the following:
• Worked with individuals with developmental disabilities to assist with daily routines and improve quality of life
• Received and administered medical training to assist with emergency first aid care and provide medication as part of an established treatment plan for individuals with epilepsy, autism and Lennox-Gastaut Syndrome
• Provided social peer modelling to assist with better social and personal integration with groups
• Educated in restricted medicines and new teaching techniques to better perform daily tasks
• Collaborated with the patients' families to ensure their proper values and needs are being met

Saskatoon, Saskatchewan, Canada

• Reporting to the Sales Director, I managed an innovative Customer Retention project where I was responsible for the following:
• Created and managed a department to target Shaw's competitive financial losses and minimize those through customer retention and brand loyalty
• Identified areas of concern for service in Saskatchewan and reach out to customers before they become disengaged with the Shaw brand
• Worked with maintenance and planning departments to improve service and reduce outages that were affecting specific geographical areas and causing customer loss
• Built stronger relationships with customers to reinforce brand loyalty and improve revenue

Saskatoon, Saskatchewan, Canada

• Led the workplace division of our Occupational Health and Safety department in Saskatchewan, representing all of Shaw's Saskatchewan-based workforce including 4 bases of operations
• Conducted monthly meetings with management to discuss safety incidents, near-misses and projects to improve overall safety
• Performed safety audits at all Saskatchewan locations to ensure safety protocol is being followed and to reduce workplace incidents
• Reported all workplace incidents and HOIR reports as needed, liaising with CWB and workers

Saskatoon, Saskatchewan, Canada

• Reporting to the Senior Retail Manager and Base Manager, I helped develop a project which targeting reducing delinquent customer hookups, including the following:
• Created a system to pre-check all new service sales in Saskatchewan and better eliminate all requests for services from delinquent accounts
• Provided massive revenue growth by approaching delinquent customers and offer opportunities to settle old accounts, reaching over $1M in new revenue growth over the first 8 months of the project while reducing.
• In coordination with disconnects team, kept in-house sales team and installers accountable for identification checks on all new installs to ensure all accounts met project standards

Saskatoon, Saskatchewan, Canada

• Reporting to the Senior Retail Manager, my duties and responsibilities in this role included the following:
• Managed customer accounts, new accounts and disconnects, including sales of new and existing services
• Liaised with installers and disconnects team to dispatch calls and ensure timely service
• Booked service calls and troubleshooted issues with existing services to ensure high quality of services
• Took account payments and completed daily deposits

Saskatoon, Saskatchewan, Canada

• Reporting to the Store Manager and District Manager, my duties at HMV included the following:
• Managed a staff of 20+ in a retail store setting
• Recruited talent, creating staffing schedules and leading team meetings
• Ordered stock and ensured levels are appropriate for a medium-level sales market
• Managed monthly and yearly sales budgets in a constantly changing retail environment
• Issued progressive discipline with the goal to improve individual performance

Lloydminster, Alberta, Canada

• Reporting to the Program Director, my duties at NewCap Radio included the following:
• Created music schedules for 3 radio stations, including adding new songs and ensuring all regulatory requirements were met
• Ensured accountability for SOCAN and CanCon requirements daily
• Held meetings with label representatives on new music talent, including promotions, concerts and interviews for new and established talent
• Crosstrained with promotions department on new opportunities for marketing and sales through concert and talent promotions
• Built song databases and music schedules for two new radio stations in Alberta as part of aggressive growth strategy

St Paul, Alberta, Canada

• Reporting to the Program Director, my duties and responsibilities at NewCap Radio included the following:
• Created and performed an engaging and informative daily (Monday-Friday) morning radio show for a market of 60,000
• Wrote and read live promotion and advertising for clients as part of a comprehensive marketing package, including contests and giveaways to enhance the brand appeal of our sponsors
• Focused on local issues, including live event appearances and remote work to improve the station and group's visibility amongst dense competition in the industry and area

Diploma Of Education, Radio And Tv Broadcasting

Education record