Ryan Kelly Email & Phone Number

30 School Street

-Daily maintenance of Fire apparatus and stations-Weekly report on fire apparatus-Training leader-Emergency response-Apparatus officer-Field Training Officer

-Develop Training Curriculum unique to transporters ranging from 1 vehicle to 2000 vehicles-Troubleshoot day to day issues with the software-Utilize JIRA to work with a development team on Product Enhancements, Customer requests, and bug fixes-Collaborate with cross-functional team members including sales, support, technical services, and retention to ensure software functions to the needs of our customers-Regular health check-in calls with current customers

Cheektowaga, Ny

-Management of Workers Compensation files from various clients (Employers)-Assist the injured worker in finding treatment for their injury, explaining Workers Compensation Law, and assuring timely payment of benefits.-Assist the Employer in securing medical documentation, navigating Workers Compensation in NYS, and closure of files.-Successfully negotiate appropriate settlements on files where RTW is not applicable-Successfully transition injured workers into Lt. Duty and ultimately return to full duty work after an injury-Assist Employer in identifying problem files where further action may be needed-Utilize multiple vendors/partners to assist in the claims process (Nurse Case Managers, RTW Programs, Translation Services, Etc)

Hampton Inn Hamburg

Lead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance.

Buffalo/Niagara, New York Area

Lead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance.

Buffalo, New York

Lead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance.

Buffalo/Niagara, New York Area

Responsible for checking in and out, greeting, and directing guests who stayed at the property. Night Auditor Duties included;-Rolling of the day-Preparing daily financial reports to be presented to the corporate office as well as General Manager-Assist with morning breakfast preparation-Load and drive a shuttle to ensure guests arrive to the airport on time and safely.-Provide basic maintenance and housekeeping overnightFront Desk Associate/Manager-Assign rooms while coordinating with Housekeeping-Work with guests by phone, in person or via email to set up, change, or cancel reservations-Work with companies to assist with the booking of blocks of rooms for extended periods of time-Work with extended stay guests to ensure rooms and rates were accurate-Conflict Resolution

Orlando, Florida Area

Disney College Program - Working at Typhoon Lagoon as a Deep-water guard, then deployed to Saratoga Springs and Old Key West to continue Deep-water status.-Ensuring all Disney property rules were followed, creating a safe and welcoming environment for all guests. -Ensure guest safety when using attractions or on the grounds, while providing first aide when applicable. -Work as an information liaison, providing guests with general knowledge about the Walt Disney World grounds as well as various park and showtime information.