Ryan Kelly Email and Phone Number
Ryan Kelly work email
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Ryan Kelly personal email
PROFESSIONAL SUMMARYDedicated Sr. Client Success Manager with demonstrated strengths in customer service, time management and customer advocacy. Excels at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.SKILLS• Verbal Communication
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Project Implementation SpecialistAlpine Software Corporation Jul 2024 - Present -
CaptainOrchard Park Fire Company Dec 2011 - Present30 School Street-Daily maintenance of Fire apparatus and stations-Weekly report on fire apparatus-Training leader-Emergency response-Apparatus officer-Field Training Officer
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Senior Customer Success ManagerFounders Software May 2021 - Jul 2024-Develop Training Curriculum unique to transporters ranging from 1 vehicle to 2000 vehicles-Troubleshoot day to day issues with the software-Utilize JIRA to work with a development team on Product Enhancements, Customer requests, and bug fixes-Collaborate with cross-functional team members including sales, support, technical services, and retention to ensure software functions to the needs of our customers-Regular health check-in calls with current customers -
Claims RepEsis, Inc. Apr 2018 - May 2021Cheektowaga, Ny-Management of Workers Compensation files from various clients (Employers)-Assist the injured worker in finding treatment for their injury, explaining Workers Compensation Law, and assuring timely payment of benefits.-Assist the Employer in securing medical documentation, navigating Workers Compensation in NYS, and closure of files.-Successfully negotiate appropriate settlements on files where RTW is not applicable-Successfully transition injured workers into Lt. Duty and ultimately return to full duty work after an injury-Assist Employer in identifying problem files where further action may be needed-Utilize multiple vendors/partners to assist in the claims process (Nurse Case Managers, RTW Programs, Translation Services, Etc) -
Assistant General ManagerHilton Aug 2017 - Feb 2018Hampton Inn HamburgLead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance.
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Front Office ManagerDoubletree By Hilton Sep 2016 - Aug 2017Buffalo/Niagara, New York AreaLead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance. -
Front Office ManagerHoliday Inn Hotel & Suites (Location Closed 9/2016) Jun 2016 - Sep 2016Buffalo, New YorkLead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance.
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Night Auditor, Front Desk Associate/Shift SupervisorScott Enterprises, Erie Pa. May 2013 - Jul 2015Buffalo/Niagara, New York AreaResponsible for checking in and out, greeting, and directing guests who stayed at the property. Night Auditor Duties included;-Rolling of the day-Preparing daily financial reports to be presented to the corporate office as well as General Manager-Assist with morning breakfast preparation-Load and drive a shuttle to ensure guests arrive to the airport on time and safely.-Provide basic maintenance and housekeeping overnightFront Desk Associate/Manager-Assign rooms while coordinating with Housekeeping-Work with guests by phone, in person or via email to set up, change, or cancel reservations-Work with companies to assist with the booking of blocks of rooms for extended periods of time-Work with extended stay guests to ensure rooms and rates were accurate-Conflict Resolution
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LifeguardThe Walt Disney Company Aug 2013 - Jan 2014Orlando, Florida AreaDisney College Program - Working at Typhoon Lagoon as a Deep-water guard, then deployed to Saratoga Springs and Old Key West to continue Deep-water status.-Ensuring all Disney property rules were followed, creating a safe and welcoming environment for all guests. -Ensure guest safety when using attractions or on the grounds, while providing first aide when applicable. -Work as an information liaison, providing guests with general knowledge about the Walt Disney World grounds as well as various park and showtime information.
Ryan Kelly Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Ryan Kelly
What company does Ryan Kelly work for?
Ryan Kelly works for Alpine Software Corporation
What is Ryan Kelly's role at the current company?
Ryan Kelly's current role is Implementation and Documentation Specialist at Alpine Software.
What is Ryan Kelly's email address?
Ryan Kelly's email address is ry****@****sis.com
What schools did Ryan Kelly attend?
Ryan Kelly attended Niagara University.
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Ryan Kelly
Executive Leader | Business Manager | Mechanical Engineer | Result Driven Leader Building High Performance Teams To Accomplish Difficult Tasks.Huntsville-Decatur-Albertville Area -
Ryan Kelly
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Ryan Kelly
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