Ryan Kelly

Ryan Kelly Email and Phone Number

Implementation and Documentation Specialist at Alpine Software @ Alpine Software Corporation
Ryan Kelly's Location
Orchard Park, New York, United States, United States
Ryan Kelly's Contact Details

Ryan Kelly personal email

n/a
About Ryan Kelly

PROFESSIONAL SUMMARYDedicated Sr. Client Success Manager with demonstrated strengths in customer service, time management and customer advocacy. Excels at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.SKILLS• Verbal Communication

Ryan Kelly's Current Company Details
Alpine Software Corporation

Alpine Software Corporation

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Implementation and Documentation Specialist at Alpine Software
Ryan Kelly Work Experience Details
  • Alpine Software Corporation
    Project Implementation Specialist
    Alpine Software Corporation Jul 2024 - Present
  • Orchard Park Fire Company
    Captain
    Orchard Park Fire Company Dec 2011 - Present
    30 School Street
    -Daily maintenance of Fire apparatus and stations-Weekly report on fire apparatus-Training leader-Emergency response-Apparatus officer-Field Training Officer
  • Founders Software
    Senior Customer Success Manager
    Founders Software May 2021 - Jul 2024
    -Develop Training Curriculum unique to transporters ranging from 1 vehicle to 2000 vehicles-Troubleshoot day to day issues with the software-Utilize JIRA to work with a development team on Product Enhancements, Customer requests, and bug fixes-Collaborate with cross-functional team members including sales, support, technical services, and retention to ensure software functions to the needs of our customers-Regular health check-in calls with current customers
  • Esis, Inc.
    Claims Rep
    Esis, Inc. Apr 2018 - May 2021
    Cheektowaga, Ny
    -Management of Workers Compensation files from various clients (Employers)-Assist the injured worker in finding treatment for their injury, explaining Workers Compensation Law, and assuring timely payment of benefits.-Assist the Employer in securing medical documentation, navigating Workers Compensation in NYS, and closure of files.-Successfully negotiate appropriate settlements on files where RTW is not applicable-Successfully transition injured workers into Lt. Duty and ultimately return to full duty work after an injury-Assist Employer in identifying problem files where further action may be needed-Utilize multiple vendors/partners to assist in the claims process (Nurse Case Managers, RTW Programs, Translation Services, Etc)
  • Hilton
    Assistant General Manager
    Hilton Aug 2017 - Feb 2018
    Hampton Inn Hamburg
    Lead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance.
  • Doubletree By Hilton
    Front Office Manager
    Doubletree By Hilton Sep 2016 - Aug 2017
    Buffalo/Niagara, New York Area
    Lead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance.
  • Holiday Inn Hotel & Suites (Location Closed 9/2016)
    Front Office Manager
    Holiday Inn Hotel & Suites (Location Closed 9/2016) Jun 2016 - Sep 2016
    Buffalo, New York
    Lead teams of front desk associates to ensure maximization of the guest experience. Create weekly schedules to balance guest volume with business efficiency. Collaborates with other department managers to consistently create ways to enhance customer service delivery and revenue. Assist in hiring, training and evaluating employee performance.
  • Scott Enterprises, Erie Pa.
    Night Auditor, Front Desk Associate/Shift Supervisor
    Scott Enterprises, Erie Pa. May 2013 - Jul 2015
    Buffalo/Niagara, New York Area
    Responsible for checking in and out, greeting, and directing guests who stayed at the property. Night Auditor Duties included;-Rolling of the day-Preparing daily financial reports to be presented to the corporate office as well as General Manager-Assist with morning breakfast preparation-Load and drive a shuttle to ensure guests arrive to the airport on time and safely.-Provide basic maintenance and housekeeping overnightFront Desk Associate/Manager-Assign rooms while coordinating with Housekeeping-Work with guests by phone, in person or via email to set up, change, or cancel reservations-Work with companies to assist with the booking of blocks of rooms for extended periods of time-Work with extended stay guests to ensure rooms and rates were accurate-Conflict Resolution
  • The Walt Disney Company
    Lifeguard
    The Walt Disney Company Aug 2013 - Jan 2014
    Orlando, Florida Area
    Disney College Program - Working at Typhoon Lagoon as a Deep-water guard, then deployed to Saratoga Springs and Old Key West to continue Deep-water status.-Ensuring all Disney property rules were followed, creating a safe and welcoming environment for all guests. -Ensure guest safety when using attractions or on the grounds, while providing first aide when applicable. -Work as an information liaison, providing guests with general knowledge about the Walt Disney World grounds as well as various park and showtime information.

Ryan Kelly Education Details

Frequently Asked Questions about Ryan Kelly

What company does Ryan Kelly work for?

Ryan Kelly works for Alpine Software Corporation

What is Ryan Kelly's role at the current company?

Ryan Kelly's current role is Implementation and Documentation Specialist at Alpine Software.

What is Ryan Kelly's email address?

Ryan Kelly's email address is ry****@****sis.com

What schools did Ryan Kelly attend?

Ryan Kelly attended Niagara University.

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