Ryan L. Email & Phone Number

United Kingdom

Basildon, England, United Kingdom

I was able to progress in my career by moving to the POS Integration team. My current role involves responding to PSPs regarding live issues, whether this be with settlements or auth issues. I also have expanded my knowledge by taking on extra tasks. I have listed my main responsibilities below:▪ Checking settlements from multiple submitters daily ▪ Assisting with live issues for multiple acquirers▪ Level 2 support for POS technical call centre staff▪ Helping with new… Show more I was able to progress in my career by moving to the POS Integration team. My current role involves responding to PSPs regarding live issues, whether this be with settlements or auth issues. I also have expanded my knowledge by taking on extra tasks. I have listed my main responsibilities below:▪ Checking settlements from multiple submitters daily ▪ Assisting with live issues for multiple acquirers▪ Level 2 support for POS technical call centre staff▪ Helping with new projects▪ Installing terminals for testing team ▪ Collaborating with project managers Show less

Basildon, England, United Kingdom

I was lucky enough to be able to progress upwards in the technical support department, working in the clover department, some of my responsibilities included:▪ Helping merchants with billing queries▪ Helping merchants with technical queries ▪ Updating client files and noting accounts ▪ Dealing with HNW Clients▪ Training new staff

Basildon, Essex, United Kingdom

Within my technical support role at First Data, some of my responsibilities included:▪ Assisting merchants install terminals▪ Helping merchants with technical queries ▪ Updating client files and noting accounts ▪ Dealing with HNW Clients▪ Training new staffIn addition to this job role I have been able to progress within the department, being the main referral point for all UK based Footlocker stores. Below are some of my main responsibilities:▪ Speak with… Show more Within my technical support role at First Data, some of my responsibilities included:▪ Assisting merchants install terminals▪ Helping merchants with technical queries ▪ Updating client files and noting accounts ▪ Dealing with HNW Clients▪ Training new staffIn addition to this job role I have been able to progress within the department, being the main referral point for all UK based Footlocker stores. Below are some of my main responsibilities:▪ Speak with internal and external departments and stakeholders▪ Ensure new sites and re-deployments are set up within the given timeframe ▪ Data management reporting▪ Help colleagues with any queries or questions Show less

Basildon, Essex, United Kingdom

My first role within First Data was as a collections agent, some of my responsibilities included:▪ Speaking to cardholders through both inbound and outbound dialling ▪ Help training new employees▪ Working under pressure▪ Dealing with customer problems▪ Negotiating dates of payment with customers▪ Completing income and expenditure forms with customers▪ Dealing with Debt Management Companies, Solicitors and Insolvency Practitioners ▪ Keeping myself up to date… Show more My first role within First Data was as a collections agent, some of my responsibilities included:▪ Speaking to cardholders through both inbound and outbound dialling ▪ Help training new employees▪ Working under pressure▪ Dealing with customer problems▪ Negotiating dates of payment with customers▪ Completing income and expenditure forms with customers▪ Dealing with Debt Management Companies, Solicitors and Insolvency Practitioners ▪ Keeping myself up to date with new Compliance Regulations▪ Educating cardholders how to manage their accounts in the best way▪ Taking electronic payments when accounts are in arrears Show less

Extended Business Diploma, Ddd (Equivalent To Aaa At A-Level)

Level 3 Extended Diploma Business Studies

Education record

Activities and Societies: I was in the Cross country team, football team and other sporting teams