• Lead and developed data and reporting operational excellence by building analytics that supported driving new customers acquisition and retention resulting in approximately 50 million in revenue growth.• Designed and built organizational performance dashboards specific to each OEM, transforming business and senior leadership visibility into overall OEM performance metrics.• Delivered key analytics dashboards, data products, and pipeline optimizations against approximately 30 new business initiatives, ensuring business value was realized quickly and overall project timelines were met as expected. • Acted as a key leader in new business initiatives by analyzing business and financial viability and delivering key recommendations that drove business direction and prioritization.• Created and built an automated onboarding tools using agile project management processes streamlining business case processing resulted in efficiency gains and business process time saved. • Gathered and refined functional and system specifications helping to spearhead the major effort to build out a new data warehouse which stored Salesforce and Operational data. • Drove and executed against an optimized data warehouse architecture by creating optimized ETL/ELT jobs, stored procedures, and views in support of the creation of high value tableau and salesforce analytics to drive business decisions and long-term strategy. • Configured and created multiple salesforce workflows, triggers and objects to help facilitate and improve Salesforce business process. • Acted as the data and reporting subject matter expert and mentor for best practices on viewing, accessing and utilizing data and products to deliver business value and insights and provide superior customer experience. • Bridging the gap between business and technology by building clear lines of communication relationships and facilitating clear communications and a great customer experience.

•Created Dynamic Scorecards/Models based on data facts within a multitude of systems.•Created Functional and System Specification Documents for customer adoption systems. •Gathered and analyzed data from multiple BI databases/sources allowing future reporting to be completed without unforeseen complications.•Designed/Built and maintained customer facing Lync BI tools showing customer adoption rates.•Built / maintained a variety of Service Escalation Dashboards that were used by senior leadership for high level decision making and day to day operational purposes.•Lead cross group calibration efforts to identify data/process gaps which resulted in a 400% minimum workflow increase and reduced redundancy. •Owned and maintained all Lync and Live Meeting product group SQL/Excel based tools. •Owned all recurring & Ad hoc reporting duties for the product group such that executive leadership can make smart business decisions or expand the current business model.•Designed and built the main reporting tool facilitating Live Meeting to Lync BI transitions during the GA Lync rollout. •Spearheaded efforts to create V-teams for Live Meeting, Lync BI and O365 Support group, such that the correct reporting optics are in place for senior leadership.•Subject Matter Expert (SME) for all Excel and SharePoint tasks within the Product group.•Completed numerous informal ad Hoc BI projects, always exceeding all expected deadlines. •Built relationships with numerous resources/teams including Field, Engineering, Operations, Legal, Marketing, and Product groups, to smoothly resolve internal and external customer issues.•Engaged directly with customers and external management as the customer liaison and advocate to identify their pain points and drive to issue resolution.•Worked with management to identify/bridge gaps in internal processes such that improvements to overall customer experiences can be made within Live Meeting.

Spearheaded the creation of new tools and techniques aimed at improving companywide efficiency and allow for better tracking of financial and sales performance. Interfaced regularly with the business executives to outline requirements for tool and report updates as well as changes to business processes. Developed a yearly planning tool using PSQL and Excel for sales execs to accurately maintain a 10+ million dollar revenue stream and their book of business.Lead development efforts of a legacy sales exec growth incentive program using TSQL and Access.Created automated jobs that accurately reflect company and sales exec revenue.Created sales team and manager reports based on functional specifications.Created underwriter and account manager portfolios/rating sheets that help manage new and existing businesses, allowing for seamless integration into the current client Concept One Developed and managed a monthly dashboard that facilitated the ability to make informed business decisions. Aided in the implementation and creation of new automated collection procedures. Facilitated trends analysis on insurance lines and coverage, current best practices procedures, and data integrity.Trained personnel to use the systems efficiently and appropriately, and provided insight into the integration and building of a new SQL 2005 database.Created new programs required by the US Government in Microsoft Access in order to ensure tight security of business clients.Acted as an internal consultant to internal and external business by fixing user tools, troubleshooting user problems, updating client’s system information using Concept One, Peachtree and ACT Software packages.

Developed tools using SQL that communicate with the Microsoft sales databases that financially compensate sales teams with each new integration.Developed, managed and supported a fully automated tool that reduced a 2-3 day processing time to 1 day including creating and maintaining a detailed project plan.Reconciled historical integration data into new reporting templates for MSSALES and World Wide Compensation Performed data analysis on incoming financial data from different Global acquisitions. Facilitated process improvements to development and production job streams, creating a 90% improvement on performance.Lead analyst on Compensation data for all Microsoft Venture integration efforts.